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EXL · 2 days ago

Provider Relations Audit Coordinator (Healthcare)

United States

Full-time

Remote

New Grad, Entry Level

EXL Health is seeking dedicated Provider Relations Coordinators to join their dynamic Pre-Audit Team. This role involves acting as a trusted liaison for providers, ensuring smooth communication and effective resolution of inquiries.

AnalyticsBankingOutsourcing

Responsibilities

Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism

Monitor and respond to internal and external emails within established service levels

Log and return voicemails promptly

Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters

Respond to chat inquiries from providers with clarity and accuracy

Escalate unresolved issues to management and follow up as needed

Communicate and report any workflow or system issues to leadership

Consistently meet quality and productivity standards

Uphold HIPAA and confidentiality regulations in all interactions

Qualification

Customer service experienceVerbal communicationWritten communicationMicrosoft OfficeMultitasking abilitiesOrganizational skillsHealthcare experienceHigh-volume environmentProblem-solving skills