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Talent Systems, LLC · 1 day ago

Help Desk Technician

LA Metro Area

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Talent Systems, LLC is seeking a customer-centric Help Desk Technician to join their LA-based team, providing day-to-day IT support for their teams. The role involves offering high-touch IT support for C-suite executives and senior leadership, both onsite and remotely, while managing technology assets and supporting global IT projects.

CommercialComputerFilmFilm ProductionInformation TechnologySoftwareTechnical Support

H1B Sponsor Likely

Hiring Manager

James Cercone

Responsibilities

Hybrid role that is in-office Monday-Thursday and will be able to work from home on Fridays

Field incoming help requests from internal employees (both in-person and remotely) and provide prompt resolution

Provide high-touch, white-glove IT support for C-suite executives and senior leadership, both onsite and remotely

Act as a primary point of contact for executive technology issues, ensuring rapid response times and minimal disruption

Maintain discretion and professionalism when handling confidential information and executive-level requests

Support global IT projects and initiatives

Regular communication with the extended team in US, UK, and India

Provide troubleshooting for desktops, laptops, printers, scanners

Perform hands-on work at the desktop level, including installing and upgrading software and/or hardware, backups, and configuring systems and applications both in office and remotely

Coordinate onboarding/off-boarding, user moves, adds, and changes with the appropriate department managers

Manage inventory of all technology assets

Maintain Google Workspace user accounts

Document Standard Operational Procedures

Installation, administration and troubleshooting MacOS computer systems, and small amount of Windows devices

Administer, configure, and support Zoom and Zoom Meeting Rooms across offices and conference spaces

Provide real-time support for Zoom meetings, including executive and all-hands meetings, ensuring audio/video reliability

Troubleshoot Zoom-related issues such as connectivity, hardware (cameras, microphones, controllers), and room scheduling conflicts

Coordinate setup, testing, and maintenance of Zoom Room hardware and software

Partner with stakeholders to improve meeting room technology standards and user experience

Qualification

MacOS supportZoom supportGoogle Workspace administrationWindows OS supportTicketing systemsCustomer serviceCommunication skillsOrganization skills

Required

2+ years of experience in an internal IT help desk, desktop support, or technical support role

Must live within 10 miles of the office

Demonstrated experience providing high-touch, white-glove IT support to C-suite executives and senior leadership

Strong working knowledge of macOS, including installation, configuration, troubleshooting, and user support

Working knowledge of Windows OS and common PC hardware (limited environment)

Hands-on experience supporting Zoom and Zoom Rooms, including room hardware, audio/video troubleshooting, and live meeting support

Experience using ticketing systems to track, prioritize, and resolve support requests

Familiarity with Google Workspace administration, including user account management

Experience with end-user hardware support (laptops, peripherals, printers, scanners)

Ability to manage onboarding/offboarding processes, including device setup, access provisioning, and asset recovery

Proven ability to handle confidential information with discretion and professionalism

Strong communication skills with the ability to support users in person and remotely across multiple time zones

Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment

Preferred

Experience supporting distributed or global teams

Exposure to IT asset management and inventory tracking

Experience documenting Standard Operating Procedures (SOPs) or internal IT knowledge bases

Familiarity with conference room technology standards and AV best practices

Prior experience working closely with IT leadership or global IT operations teams

Company

Talent Systems, LLC

Glassdoor3.0

Talent Systems, LLC is the leading technology solution provider for casting, auditioning and crew hiring to the entertainment industry.

Founded in 2017

Los Angeles, California, USA

201-500 employees

https://www.talentsystems.com/

H1B Sponsorship

Talent Systems, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (1)