GoodVets · 1 week ago
Director of Operations
Chicago, IL
Full-time
Onsite
Lead/Staff, Director/Executive
$150K/yr - $175K/yr
3+ years expGoodVets is an organization of modern, design-forward animal hospitals seeking a Director of Operations. This role involves overseeing the financial and operational performance of a portfolio of approximately 40-50 hospitals, focusing on achieving performance objectives and developing strategies for operational excellence.
Information TechnologyPetVeterinary
Responsibilities
Lead through leaders: Coach and develop District Managers to drive consistent financial results, accountability, and operational engagement across their hospitals
Drive performance: Ensure hospitals meet or exceed goals for revenue, EBITDA, NPS, ARPA, and retention through disciplined, data-driven operations
Standardize excellence: Implement systems, tools, and processes that scale and maintain operational consistency across all hospitals
Cross-functional alignment: Partner with HR, Recruiting, Finance, and Medical Operations to support hiring, staffing, and business priorities
Build culture and engagement: Foster a culture of leadership, collaboration, and pride across all districts
Continuous improvement: Identify and implement process and efficiency improvements to strengthen scalability and performance
Qualification
Required
MBA or equivalent advanced business degree required
3–7 years of experience in healthcare, veterinary, or service-based operations
Demonstrated ability to lead through others, analyze data, and deliver measurable results
Strong financial and analytical acumen, with comfort owning a large portfolio of distributed P&Ls
Excellent communication, collaboration, and problem-solving skills
Growth mindset and ability to thrive in an entrepreneurial, fast-scaling environment
Preferred
Completion of a recognized leadership or operations development program (e.g., DaVita Redwoods, GE OMLP, Optum Fellows, or similar) strongly preferred
Benefits
Annual performance bonus
Unlimited Paid Time Off
Comprehensive medical, dental, and vision insurance
401(k) with company match
Employee discounts on veterinary services and products
Gym membership
Company
GoodVets
GoodVets offers friendly veterinary care provided by professionals who love animals.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
General Atlantic
2023-09-13Private Equity
Leadership Team
David Saginur
Co-Founder
K
Kimon Korres
President
Recent News
2024-02-20
Source of the Spring
2024-02-20
Company data provided by crunchbase