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Kitsap Credit Union · 15 hours ago

Salesforce Administrator

Bremerton, WA

Contract

Hybrid

Mid Level

$98K/yr - $123K/yr

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative committed to enhancing the financial wellbeing of its members. They are seeking a Salesforce Administrator to enhance their Salesforce platform by gathering user feedback, managing configurations, and ensuring data integrity.

BankingFinancial Services

Responsibilities

Serve as the primary administrator for the Salesforce FSC environment

Responsible for all administrative functions, including user account maintenance, reports and dashboards, workflows, and integrations

Responsible for product management activities like understanding the 'voice of the customer' (internal front-line staff), gathering feedback and ideas, but then also guiding the decision makers on any potential unintended / negative consequences of an idea

Responsible for data hygiene and integrity in the Salesforce platform

Coordinate the evaluation, scope, and completion of new development requests. Identify and gather requirements, translate those into best practice solutions with a focus on exceptional user experience

Manage Salesforce configuration changes, including (but not limited to): workflows, process builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

Manage FSC data feeds and other integrations, both to internal and external tools

Work with IT and business leadership to create a roadmap and establish suitable processes to support administrative, development, and change management activities

Partner closely with the Salesforce developer on features that would be better suited for a code-based solution

Collaborate with data and software engineers to enable data integrations to FSC

Qualification

Salesforce AdministrationFinancial Services CloudData IntegrationChange ManagementUser Experience DesignCommunication SkillsProblem Solving

Required

Experience as a Salesforce Administrator, specifically with Financial Services Cloud (FSC)

Proactive individual who can enhance and improve the Salesforce platform

Ability to gather feedback and requirements from front-line users and leaders

Experience in change management and governance

Strong communication skills to prioritize and manage all aspects of Salesforce

Experience in integrations to FSC

Ability to maintain user account management, reports and dashboards, workflows, and integrations

Experience in product management activities, understanding the 'voice of the customer'

Ability to ensure data hygiene and integrity in the Salesforce platform

Experience in managing Salesforce configuration changes including workflows, process builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

Experience in managing FSC data feeds and other integrations

Ability to work with IT and business leadership to create a roadmap for administrative, development, and change management activities

Experience in collaborating with Salesforce developers and data/software engineers