Questrade Financial Group · 3 weeks ago
Bilingual Account Specialist
5700 Yonge St, North York, ON M2N 5M9, Canada
Full-time
Hybrid
New Grad, Entry Level
$41K/yr - $48K/yr
0+ years expQuestrade Financial Group (QFG) is a fintech company that provides a range of financial services and innovative products. They are seeking a Bilingual Account Specialist to manage customer concerns, settle disputes, and deepen relationships with clients while ensuring a high level of service and achieving financial targets.
Finance
Responsibilities
You will work with our customers to determine the appropriate repayment options
Accurately document each call in the system according to notation guidelines and update account information
Use effective communication skills to ensure a balance between the customers experience and the Company's interests in accordance with our standards and policies
Support the achievement of assigned financial targets and KPIs results through effective problem identification and resolution of client accounts
You will continue to maintain a high level of product and procedural knowledge in order to provide professional, courteous financial counseling to affect optimal recoveries
Identify and/or support initiatives to enhance client's collections experience
Qualification
Required
You have at least 6 months of call centre experience, preferably in a collection's environment
An understanding of credit cards and how billing cycles work
Excellent oral and written communication skills
You have a knack for managing customer concerns, settling disputes, and resolving customer discrepancies and creating deep relationships to help avoid future issues
You have the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycle
You can work in a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)
Ability to hardwire (Ethernet) your company provided equipment directly to your home router
You must be able to work full-time based on their assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances
Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset
Flexibility to work in a fast-paced, changing environment with tight deadlines
Preferred
Have experience in the financial services industry
Are Bilingual - written and verbal fluency in English and French
Benefits
Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment
Company
Questrade Financial Group
Questrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2002-01-01Series Unknown
Recent News
2025-12-18
Globe and Mail
2025-12-03
Company data provided by crunchbase