Jockey International, Inc. ยท 2 days ago
Account Specialist
Kenosha, Wisconsin, United States
Full-time
Onsite
Entry, Mid Level
2+ years expJockey International, Inc. is a family-owned company recognized for delivering feel-good comfort through their premium apparel. They are seeking an enthusiastic Account Specialist to manage customer orders, provide superior customer service, and collaborate with various internal teams to ensure accurate and timely order delivery.
ApparelE-CommerceFashionLeisureLifestyleRetail
Responsibilities
Provide support to our accounts from sales order processing through cash conversion
Manage assigned accounts by processing and verifying customer EDI orders and providing superior customer service
Prompt reconciliation of cash application, deductions, delinquent payments, and chargeback research and negotiation
Accept, monitor and maintain customer orders collaborating with internal and external customers
Work closely with the Distribution Center to ensure accurate and timely order delivery
Communicate with account personnel, account executives, internal/external transportation, distribution, and finance department pertaining to sales, receivables, and authorized/unauthorized deductions
Provide customers with accurate shipping and order status information
Communicate product shortages and forecasts with Sales/Account Buyers
Process customer payments in compliance with financial policies and procedures
Ensuring accuracy and efficiency of operations, processing and monitoring customer payments, and securing revenue by verifying and posting receipts
Research, resolve, negotiate authorized/unauthorized customer deductions
Facilitate payment of invoices due by examining payment plans. Determine if collection efforts are required by Finance on delinquent accounts
Generate financial statements and reports detailing accounts receivable status
Review with Account Services Manager decisions regarding write-offs, markdown summaries, promotion rebate deductions, and other customer claims
Review and communicate compliance guide changes with appropriate departments
Flexible and confident while multitasking
Prepare audit research for external/internal auditors
Supply spreadsheets as requested to Sales or Finance team members
Qualification
Required
High school degree or equivalent required
Minimum of two years of Customer Service and Accounts Receivable experience required
Proficiency with Microsoft products, including MS-Word, Excel, Outlook
Effective verbal and written communication skills required
High degree of accuracy and attention to detail
Adaptable Internet skills
Ability to work independently and with cross-functional teams
Preferred
Knowledge in AS400, WMS, Query writers, SPS, Microsoft D365 preferred
Benefits
Medical/Dental/Life/Vision
401(k)
Educational support
Paid Volunteerism program
Fitness club discounts
Onsite health & wellness programs
Generous employee discounts
A business casual work environment
A challenging work environment
Exciting career growth opportunities
Company
Jockey International, Inc.
At Jockey, caring and providing comfort is our responsibility. It drives everything we do. It drives us to listen, innovate and improve.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jake McGhee
Vice President, New Business Development and Community Engagement
Janet Frederick
Sr. Director, Retail Stores and Consumer Care
Recent News
thecanadianpressnews.ca
2025-10-23
EIN Presswire
2025-09-24
Company data provided by crunchbase