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Yrefy, LLC · 1 day ago

Servicing/Collections Specialist

Phoenix, AZ

Full-time

Onsite

Entry Level

$20/hr - $25/hr

1+ years exp

Yrefy, LLC is seeking a Servicing/Collections Specialist to be the primary point of contact for active loan accounts. The role involves managing collection efforts, responding to inquiries, and ensuring compliance with financial regulations while maintaining accurate records and enhancing borrower experiences.

Consumer LendingFinanceFinancial ServicesLending

Responsibilities

Handle inbound and outbound communications (calls, emails, letters) to provide account support and information to YREFY borrowers

Conduct outreach to borrowers across various stages of delinquency to collect payments and negotiate repayment plans

Perform individualized assessments to identify causes of delinquency and offer tailored solutions, including comprehensive financial reviews

Address borrower inquiries and complaints, ensuring timely resolution or appropriate escalation

Contribute ideas and strategies to enhance the borrower experience and improve servicing processes

Maintain detailed records of all borrower interactions, collection activities, and servicing efforts

Review and update account statuses in accordance with established guidelines

Ensure strict adherence to local, state, and federal regulations governing loan servicing and collections

Participate in required meetings and training sessions

Perform additional duties as assigned

Qualification

Debt collection lawsNegotiation skillsAccount management softwareCustomer service experienceOrganizational skillsVerbal communicationWritten communicationActive listening