New Era Cap · 1 day ago
Asst. Manager, Professional Services
Buffalo, NY
Full-time
Onsite
Mid Level
$60K/yr - $70K/yr
3+ years expNew Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY, known for its authentic sports heritage and quality products. The Professional Services Assistant Manager is responsible for ensuring accurate and timely execution of on-field programs, managing relationships with equipment managers, and driving customer satisfaction through effective account management.
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Responsibilities
Manage relationships with equipment managers by frequently interacting with, and communicating directly to ensure requests, issues and concerns are being prioritized, addressed and resolved in a timely manner
Predict, diagnose and problem solve using process improvement skills and root cause analysis to exceed expected job requirements with mature judgment
Manage all orders from creation to delivery which includes but not limited to programs, stock, cap machine, etc
Serve as primary contact for B2B Team to ensure all pertinent programs are launched accurately and in a timely fashion
Collaborate effectively across all internal functions to ensure timely and accurate delivery across entire order demand. Assess and resolve any issue(s) that prevent orders from meeting league on field demand
Provide accurate, timely response to Equipment Manager’s inquiries such as order status, tracking, etc
Provide support functions essential to assigned leagues/equipment managers, including but not limited to:
Assist in product launch emails including hot market
Generate ROAL Material IDs & support GCP order process (ROAL / GCP Worksheets) in addition to Job Tracker responsibilities
Communicate and manage league team allotments - per individual league agreements, manage and reconcile each team’s credit allotment for product
Lead continuous improvement projects as assigned to enhance customer experience and improve business initiatives by creating and implementing action plans to address service issues related to assigned equipment managers
Lead cross-training within department to ensure liaison/backup as necessary
Coordinate and manage all marketing materials and product needed for league and owner meetings
Provide regular and ad hoc reports through SAP/BI on a regular basis
Keep all sensitive matters confidential
Other duties as assigned
Qualification
Required
Strong computer skills; Microsoft Word, Excel and PowerPoint and the ability to learn and utilize new systems
Ability to establish relationships and interact with various levels within the organization
Ability to manage multiple priorities, meet deadlines and efficiently prioritize workday to maximize productivity
Strong verbal and written communication skills with the ability to communicate effectively and professionally
Enthusiastic, proactive, and positive person who adapts to change and with urgency and persistence
Ability to be innovative and creative when handling difficult business challenges
Build and maintain relationships with external stakeholders
Must be punctual and possess a strong work ethic
Ability to work with minimum supervision and independently prioritize work without missing critical deadlines
Ability to assist with implementation of strategic initiatives
Knowledge of basic business principles and financial principles
Ability to anticipate, diagnose and problem-solve using process improvement skills and root cause analysis to exceed expected job requirements with mature judgment
Ability to evaluate and understand supply chain operations to effectively manage change
Must be able to lift and carry up to 10 lbs
Three (3) to five (5) years of experience in account management or customer service in a consumer product based environment
Preferred
Previous experience with SAP preferred
Bachelor's degree in Business Administration, Marketing, or related field preferred; relevant job experience in lieu of degree will be considered
Benefits
Competitive compensation
Generous PTO policy
World-class benefits designed to promote health, financial stability, and personal growth
Paid parking
Exclusive discounts on apparel and headwear
Professional development opportunities right here on-site
Company
New Era Cap
New Era Cap is a headwear and fashion apparel brand which offers products such as hand crafted caps and T-shirts.
1001-5000 employees
H1B Sponsorship
New Era Cap has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (2)
2021 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$775M2023-09-08Debt Financing· $775M
Leadership Team
Lorrie Turner
Chief Legal Officer, Senior Vice President of Global Legal and Brand Protection, and Secretary
Brendan Licker
Brand Partnerships
Recent News
Morningstar.com
2025-11-03
Company data provided by crunchbase