HireTalent - Staffing & Recruiting Firm ยท 1 month ago
Customer Service Support Level 3
Milwaukee, WI
Full-time
Onsite
Entry, Mid Level
2+ years expHireTalent is a staffing and recruiting firm that works with a global technology leader focused on enhancing productivity and sustainability for manufacturers. The role of Customer Experience Advocate involves providing exceptional customer service, resolving issues, and identifying process improvement opportunities to enhance customer loyalty.
DeliveryHuman ResourcesStaffing Agency
No H1B
Responsibilities
Work with partners to provide accelerated and valued outcomes
Have a clear understanding of measurements which measure the customer experience
Recognize customer needs and address them with urgency
Determine alternative solutions to solve the problem
Be a subject matter expert on business processes
Identify trend and opportunities for root cause resolution, escalating through the proper channel
Collaborate to develop best practices
Qualification
Required
High school diploma or GED
Legal authorization to work in the United States. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Preferred
Associate's degree
2+ years related experience
Experience interpreting and responding to customer questions and requests
Identifying the urgency of tasks and prioritize accordingly
Working well in a team environment of collaboration
Experience evaluating systems for positive end-to-end customer experience
Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement
Experience documenting customer issues in detail in technology and processes
Company
HireTalent - Staffing & Recruiting Firm
HireTalent is a certified Minority Business Enterprise (MBE) workforce solutions firm, specializing in securing the best talent fits in Executive/Retained Search, Direct Hire Placements, MSP, SOW, and nationwide hiring program management and support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashish Kaushal
CEO / Founder
Company data provided by crunchbase