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Orbus Software · 7 hours ago

Senior Customer Success Manager

New York, NAM, US

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $115K/yr

5+ years exp

Orbus Software is a company that helps organizations understand their business through its platform, OrbusInfinity. The Senior Customer Success Manager will guide flagship customers, driving adoption and value through strategic relationships and collaboration with cross-functional teams.

Information TechnologySoftware

Responsibilities

Own the customer journey across onboarding, adoption, renewal, and expansion

Lead regular check-ins and success planning meetings to stay aligned on value delivery and evolving goals

Develop trusted relationships with senior stakeholders and position yourself as a strategic advisor

Deliver product overviews and feature demonstrations tailored to customer use cases

Identify training gaps and provide enablement to promote deeper adoption

Partner with Sales to support account expansion opportunities

Work with Support, Services, and Product to resolve issues and advocate for customer needs

Participate in internal feedback loops to improve processes and customer outcomes

Help surface customer success stories for case studies, webinars, and user groups

Support renewals through continued demonstration of value and platform fit

Maintain accurate account data in Salesforce and Gainsight

Contribute to customer feedback processes and adoption tracking using defined success metrics

Qualification

Customer Success ManagementAccount ManagementTechnical AptitudeSalesforceGainsightInfluencing SkillsSaaS ExperienceCommunicationSelf-MotivationOrganizational Skills

Required

Experience in a Customer Success or related client-facing role such as Account Management, Business Development, or Consulting

5+ years working with complex, high-touch enterprise accounts

Technical aptitude with the ability to convey product capabilities to non-technical stakeholders

Excellent communication skills across varying levels of seniority and customer types

Proven ability to influence, advise, and build trust with decision makers

Self-motivation and strong organizational skills to manage priorities and workflows independently

Preferred

Experience in high-growth SaaS or technology environments

Familiarity with Salesforce and Gainsight

Benefits

Generous time off: Everyone gets at least 25 days of paid annual leave. Rest is not a reward. It is a prerequisite for high performance.

Future-focused support: We offer retirement and insurance plans tailored by region, including health, life, and disability coverage.

Flexibility that works: Our hybrid model gives you the best of both worlds. You’ll spend 2 to 3 days a week collaborating in our city-centre hubs in London, New York, Katowice or Sydney, with the rest of the week working where you do your best thinking.

Support for every life stage: Whether you’re raising a family, caring for a loved one, or planning what’s next, we provide flexible schedules, paid family leave, and resources to help you balance work and life with confidence.