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DataSnipper · 1 day ago

Strategic Customer Success Manager

New York, United States

Full-time

Hybrid

Senior Level

$140K/yr - $165K/yr

5+ years exp

DataSnipper is revolutionizing audit and finance through intelligent automation, and they are seeking a Spanish-speaking Strategic Customer Success Manager. In this role, you will be responsible for building relationships with enterprise accounts and driving customer value through strategic initiatives.

AccountingDatabaseFinanceInformation ServicesIntelligent SystemsSoftware

Hiring Manager

Anastasiia Nikolova

Responsibilities

Develop and execute success plans specifically designed for our strategic customers to drive deep adoption of our product into their workflows

Serve as a trusted, strategic advisor to executive stakeholders, aligning customer business goals with our product roadmap and success plans

Cultivate and maintain deep, multi-threaded relationships with senior decision-makers to drive partnership growth, advocacy, and mutual value creation

Drive customer expansion by identifying opportunities for upsell, cross-sell, and additional value-added services

Establish and grow a customer advocacy program within strategic customers

Create & optimize processes for the enterprise accounts team and beyond

Qualification

Customer Success ManagementEnterprise Account PlanningChange ManagementB2B Relationship ManagementProject ManagementProactive MindsetSpanish ProficiencyCommunication Skills

Required

5+ years in a customer success role, with a proven track record in working with global enterprise clients

Experience with change management, specifically driving customer accountability and new use case applications for a software product

Possess a proactive mindset with a drive to innovate, develop new processes, and take on strategic initiatives aimed at achieving future-focused business outcomes

Demonstrate strong project and time management skills with the ability to self-start, own tasks, and deliver successful results for customers

Exceptional verbal and written communication skills, including the ability to present to executives and key decision-makers

Strong affinity with the software industry and understanding of B2B relationships

Full working proficiency in Spanish is a must