Smarsh · 11 hours ago
Customer Success Representative
United States
Full-time
Remote
Entry Level
$27/hr - $34/hr
1+ years expSmarsh is a company that empowers its customers to manage risk in digital communications. They are seeking a motivated entry-level Customer Success Representative to build relationships, promote product adoption, and address customer needs to drive success and loyalty.
EdiscoveryEnterprise SoftwareSaaS
Responsibilities
Respond to inbound customer calls in a prompt manner
Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem
Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need
Track activity in Salesforce and accurately logs outcomes of customer discussions
Process customer account or billing adjustments
Consistently meet or exceed time to resolution targets
Partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met
Qualification
Required
1+ years' experience with customer service, customer success, or inside sales preferably for the financial industry or similar highly regulated industry
Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines
Excellent communication, listening, influencing, and training skills
High-reaching, tenacious and results driven
Validated ability to work both independently and in a group environment
Excellent organization, documentation, and time management skills
Preferred
Experience using Salesforce or equivalent CRM solution is a plus
Company
Smarsh
Smarsh manage the risk and see the value in their communications data.
1001-5000 employees
H1B Sponsorship
Smarsh has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (5)
2023 (12)
2022 (22)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
K1 Investment Management
2016-01-15Private Equity
Leadership Team
Vinay Mehta
Chief Technology Officer
Ian Black
SVP Customer Success
Recent News
Business Wire
2025-12-05
2025-12-01
Company data provided by crunchbase