BVA Bear's IT Solutions · 11 hours ago
User Experience (UX) Researcher - SAP BRIM
Boiling Springs, PA 17007
Full-time
Hybrid
Mid, Senior Level
4+ years expBVA Bears IT Solutions is seeking an SAP BRIM -User Experience (UX) Researcher to work in the Middletown, PA area. The role involves planning and executing qualitative and quantitative research to inform the design of SAP Billing and Revenue Innovation Management solutions, partnering with various stakeholders to uncover user needs and ensure compliance with accessibility and security standards.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Plan and conduct end-to-end UX research (interviews, contextual inquiry, surveys, diary studies, usability tests) for SAP BRIM processes (SOM, CI, CC) and Fiori applications
Map personas, tasks, and journey stages for finance, billing, customer service, and IT roles; identify pain points and opportunities in high-volume billing and dispute workflows
Design and moderate usability tests using interactive prototypes and configured Fiori apps; collect metrics (task success, time-on-task, SUS/NPS) and qualitative feedback
Analyze data and synthesize findings into actionable insights, themes, and recommendations; prioritize issues with impact/effort and risk (SLA, compliance)
Collaborate with UX Lead and BRIM SMEs to ensure research findings drive standard SAP configurations, minimizing customization and aligning with best practices
Partner with integration teams to research cross-channel experiences (CRM, payment gateways with tokenization and real-time payments, mediation/usage capture)
Document accessibility findings and recommendations per WCAG; validate compliance considerations for PCI DSS and SOC1/SOC2 (e.g., role-based access, secure data handling)
Publish research plans, protocols, scripts, findings, and recordings in approved repositories (Azure DevOps, SharePoint, ServiceNow); maintain audit-ready documentation
Support training and change management by translating research insights into user education materials and enablement sessions
Track UX research KPIs, create dashboards, and report trends to stakeholders; inform release readiness with evidence-based usability risk assessments
Qualification
Required
Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Information Systems, or related field
4+ years conducting UX research for complex enterprise systems; 1–2+ years working with SAP or comparable ERP platforms
Familiarity with SAP BRIM (SOM, CI, CC) processes and SAP Fiori applications; ability to design studies around configured workflows
Proficiency with research and documentation tools (e.g., Figma, User Zoom/Lookback, Microsoft Word/PowerPoint/Excel, Visio)
Experience managing work in Azure DevOps or JIRA; strong communication skills to influence product decisions
This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment
Preferred
Experience researching payment gateway integrations, tokenization, and secure payment flows; awareness of PCI DSS and SOC1/SOC2 controls
Familiarity with SAP BTP, event-driven architecture, and API management from a user journey perspective (error states, resilience, observability)
Experience supporting data migration/cutover from a usability perspective (delta loads, reconciliation, disputes)
Background in Hybrid Agile delivery; ability to run research sprints, rapid tests, and contribute to continuous discovery
Graduate degree or portfolio demonstrating rigorous mixed-methods research and measurable outcomes in enterprise contexts is a plus
Benefits
Health insurance
Company
BVA Bear's IT Solutions
At BVA Bear’s IT Solutions, we embrace hard work, engage deeply with our customers, and meticulously attend to every detail.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase