Boston Medical Center (BMC) · 18 hours ago
Network Operations Coordinator
960 Massachusetts Ave
Full-time
Onsite
Entry Level
$19.95/hr - $27.88/hr
1+ years expBoston Medical Center (BMC) is seeking a Network Operations Coordinator to provide essential administrative, operational, and communication support across the hospital system. This role involves ensuring smooth referrals, accurate provider information, and effective communication while serving as a key point of contact for day-to-day issue resolution.
Health CareHospitalMedicalNon Profit
Responsibilities
Serve as a frontline contact for provider offices to address questions related to referrals, scheduling processes, and care coordination needs
Triage and route operational issues to the appropriate hospital department (e.g., scheduling, specialty clinics, registration, medical records, IT) and follow up to ensure resolution
Assist in monitoring referral queues and identifying common barriers that delay access to specialty or inpatient services
Support dissemination of updated workflows, job aids, and access-related communications to network practices
Help maintain accurate provider and service information used across the network for referrals and scheduling
Support workflows related to post-discharge follow-up, direct admissions, and other practice-to-hospital transitions
Ensure network practices receive timely updates on patient discharges, specialty appointments, and required clinical documentation
Monitor shared inboxes or worklists supporting care coordination activities
Work with IT/Epic teams to facilitate onboarding of new EpicCare Link users and assist with basic troubleshooting needs
Provide administrative support for password resets, access forms, and user management
Collect and organize feedback from practices regarding EHR issues or documentation needs
Distribute operational updates, workflow notices, and hospital announcements to provider offices and ensure materials are current and accessible
Maintain contact lists, communication logs, and feedback trackers to support transparent and reliable communication channels
Assist with preparing presentations, summaries, or updates for network stakeholders
Support data collection and routine reporting related to referrals, access issues, or care transition activities
Maintain logs of recurring issues or trends and escalate to the Manager or Director as appropriate
Help track the status of open issues and ensure timely follow-up with practices and hospital departments
Assist in setting, monitoring, and tracking referral volume and access goals, and report progress to the Manager or Director to support operational improvement initiatives
Conduct patient outreach to support referral scheduling, specialty appointment coordination, and follow-up care
Assist with care transition workflows, including post-discharge follow-up, direct admission confirmation, and closure of open care gaps identified by network practices
Contact patients to verify demographic information, confirm provider attribution, or clarify referring provider details to ensure accurate scheduling and continuity of care
Provide clear, patient-centered communication while documenting outreach attempts in the appropriate tracking systems or worklists
Provide coordination support for operational projects, such as EHR go-lives, referral workflow redesign, or process improvement initiatives
Schedule meetings, prepare agendas, gather materials, and assist with documentation of project updates and decisions
Maintain project trackers, timelines, and status reports
Participate in workflow reviews and offer insights based on front-line interactions with provider offices
Help test and review new workflows, forms, or communication tools prior to deployment
Support the Network Operations team in identifying opportunities to improve efficiency, communication, and the patient experience
Perform other related duties as needed to support effective coordination and collaboration across the provider network
Assist with operational tasks that enhance provider engagement and contribute to network performance
Qualification
Required
Associate's degree required with at least 1 year of experience in healthcare operations, patient access, care coordination, or a related administrative role
Or equivalent combination of education and experience
Strong organizational skills with the ability to manage multiple tasks and follow through on assignments
Clear and effective written and verbal communication skills for interacting with providers, patients, and internal departments
Ability to work independently, prioritize work, and escalate issues appropriately
Proficiency with electronic health records, Microsoft Office Suite, and data entry/reporting tools
Ability to interact effectively with diverse patient populations and hospital staff in a professional and respectful manner
Strong problem-solving skills with a high level of accuracy and attention to detail
Ability to maintain confidentiality of sensitive patient and provider information
Ability to adapt to changing workflows, operational needs, and work environments
Ability to work collaboratively within a team to support efficient operations and high-quality patient services
Preferred
Bachelor's degree in healthcare administration, public health, or related field
Experience working in hospital systems, community health networks, or EHR platforms (EpicCare Link preferred) strongly desired
Benefits
Medical
Dental
Vision
Pharmacy
Discretionary annual bonuses
Merit increases
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family well-being
Company
Boston Medical Center (BMC)
Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System.
5001-10000 employees
H1B Sponsorship
Boston Medical Center (BMC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (51)
2023 (51)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
$342.49MKey Investors
AmeriCorps Public AlliesNational Institute on Drug Abuse (NIDA)The Boston Foundation
2024-07-09Grant· $0.06M
2023-02-23Debt Financing· $232M
2019-04-23Grant· $89M
Leadership Team
David Beck
Senior Vice President & Chief Legal Counsel
Recent News
2025-11-11
2025-11-10
Company data provided by crunchbase