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M&T Bank · 1 day ago

Loss Mitigation Liaison I

Getzville, NY

Full-time

Onsite

Entry Level

$22.61/hr - $37.67/hr

1+ years exp

M&T Bank is a financial institution seeking a Loss Mitigation Liaison I to act as the Single Point of Contact throughout the loss mitigation process. The role involves communicating with mortgage loan borrowers, answering questions about their accounts, and ensuring compliance with applicable laws and regulations.

Financial Services

H1B Sponsor Likely

Responsibilities

Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system

Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents

Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply

Communicate liquidation options and explain the foreclosure process as necessary

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Promote an environment that supports belonging and reflects the M&T Bank brand

Complete other related duties as assigned

Qualification

Mortgage collections experienceCustomer service experienceWord processing softwareSpreadsheet softwareCommunication skillsM&T systemsEffective communication

Required

A combined 4 years' higher education and/or work experience, including a minimum of 1 year collections or customer service experience

Ability to communicate effectively and professionally over the phone

Excellent communication and customer service skills

Proficiency with word processing and spreadsheet software

Preferred

Bachelor's degree

Mortgage collections experience

Knowledge of M&T systems

Company

M&T Bank

Glassdoor3.6

Great companies have an enduring sense of purpose.

Founded in 1856

Buffalo, New York, US

10001+ employees

http://www.mtb.com

H1B Sponsorship

M&T Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (116)

2024 (113)

2023 (84)

2022 (103)

2021 (42)