The Community Builders, Inc. · 1 week ago
IT Help Desk Support Technician
St. Paul, MN
Full-time
Hybrid
Mid Level
$55K/yr - $60K/yr
3+ years expThe Community Builders, Inc. is one of America's leading nonprofit real estate developers and owners, dedicated to building and sustaining strong communities. The IT Help Desk Support Technician will provide technical support for all technological needs of TCB employees, addressing hardware, software, and networking issues through various channels including a web-based ticketing system.
ConstructionProperty ManagementReal Estate
Responsibilities
Provide technical support to TCB employees via phone, remote screen-share, and in person while adhering to company standards and guidelines
Remotely support employees who are based on-site, traveling, or at remote offices
Basic knowledge of Hosted PBX and enterprise cloud-based phone systems
When required, perform software deployment and implementations
Thoroughly document support activities in a ticketing system, keeping track of ongoing issues and providing effective solutions
Create Knowledge Base articles for unique solutions to new technical challenges that arise
Maintain computers and mobile devices with updates to ensure usability and security
Identify and diagnose any issues that arise and offer effective solutions, following through to resolution
Work with vendors and staff to create laptop images with the latest updates and configurations
Represent the IT department with the highest level of professionalism and customer service
Other duties as assigned
Qualification
Required
High School Diploma or GED required
Working knowledge of Microsoft Office 365 and Active Directory
Strong technical proficiency with enterprise technology platforms such as networking, information security, end user computing, mobile device technology, telephony, cloud solutions, email, and collaboration tools
3 years of experience delivering technology support across a diverse range of IT services and technologies, including standard operating systems, desktop applications, and network infrastructure
Strong track record of exemplifying customer service excellence and accountability/ownership for the total customer experience
Demonstrated ability to perform well and demonstrate sound judgement under stress when confronted with emergencies, critical, or unusual customer situations. Ability to maintain a strong sense of urgency
Demonstrated ability to effectively and positively manage significant change (i.e., organizational, technical, functional) while maintaining a focus on customer support
Strong written and oral communication skills with the ability to clearly communicate to external and internal clients regarding support operations and new/enhanced services. Ability to adapt communication style to diverse audiences within the TCB community
Strong time management skills, including the ability to multitask, organize workflow, prioritize tasks, and manage a changing workload individually and across a team
Ability to lift 50 lbs. of equipment
Preferred
2-year college program or equivalent work experience preferred
Experience working with the following systems and software a plus: Microsoft Office 365, Cisco Meraki Networks, Zoom, Mimecast, DUO, Okta, Malwarebytes, and Security Systems (Cameras, NVR, Fobs, Intercoms)
Some Travel may be required as needed, so reliable transportation is preferred
Some after-hours or weekend work may be required
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
Company
The Community Builders, Inc.
The Community Builders, Inc. (TCB) is a leading nonprofit developer of mixed-income housing in the United States.
501-1000 employees
H1B Sponsorship
The Community Builders, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$9.52MKey Investors
Community Development Financial Institutions FundCiti FoundationTD Bank
2024-10-23Grant· $4.5M
2024-09-24Grant· $0.5M
2024-03-05Grant· $1M
Leadership Team
Bart Mitchell
President & CEO
Morgan Wilson
Chief Financial Officer
Recent News
2025-11-07
EIN Presswire
2025-04-29
Seattle TechFlash
2025-04-15
Company data provided by crunchbase