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Loro Piana · 2 days ago

Loro Piana, Client Development Manager - NY, Madison Avenue

New York, United States

Full-time

Onsite

Mid Level

$100K/yr - $125K/yr

3+ years exp

Loro Piana is an Italian luxury Maison known for creating the finest quality textiles and collections. They are seeking a Client Development Specialist to build strong client relationships and curate elevated shopping experiences while supporting the sales team and executing key CRM initiatives.

Consumer GoodsFashionRetail

Responsibilities

Lead daily, weekly, and monthly clienteling strategy to enhance and support the performance of our sales team

Maintain and update client data to ensure the accuracy of our CRM database

Develop our clients through their Loro Piana journey and tailor shopping experiences to their needs

Oversee the use of clienteling reporting tools from the Marketing Team, ensuring data capture, frequency, and retention goals are met using the "myTOUCH" app within the store

Act as the primary contact point for the EMEA Marketing CRM team and WW Digital in-store team regarding all CRM and myTOUCH projects and activities

Provide the sales team with ongoing support for CRM and myTOUCH training and development

Manage and nurture strong relationships with clients to maximize satisfaction and enhance every aspect of the business relationship

Develop and incorporate comprehensive product knowledge to drive sales performance

Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store