Qnity · 1 week ago
Customer Quality Manager
Newark, DE
Full-time
Onsite
Senior Level
5+ years expQnity is a global leader in materials and solutions for advanced electronics and high-tech industries, and they are seeking a Customer Quality Manager to enhance customer satisfaction and address business growth. This role involves managing customer complaints, collaborating with cross-functional teams, and serving as the voice of the customer to improve product quality and service responsiveness.
AerospaceAutomotiveConsumer ElectronicsHealth CareTelecommunications
Responsibilities
Customer Quality Managers own and resolve complaints and requests from assigned customers in region
Activities include managing root cause identification, acquiring and analyzing data, and developing solution options
The CQM drafts and communicates complaint resolution progress to customers on a regular basis and works to ensure key performance metrics (speed, quality) are met for issues/requests mentioned above
Working with the global PQE team, the CQM will help to draft customer notification letters / whitepapers in customer specific formats, as required
This role provides feedback from the customer and works with global internal teams to ensure implementation according to the business plan
The strategic aspect of the job is to serve as the voice of the customer back into the business and work across the Commercial, Operations and R&D organizations to prioritize the customer requirements into the technical and quality roadmaps
The roadmaps will include the short & mid-term CIP efforts to continually drive improved product quality and service responsiveness with the goal of improving customer satisfaction as well as helping win new business for the customer emerging technological needs
The CQM has responsibility to coordinate both customer global contacts and internal global business and operation contacts for resolution of issues and completion/fulfillment of customer special requests
CMP issues/requests encountered by customers must be systematically analyzed to identify and implement product consistency improvement opportunities
These actions and communications will target to gain the customer’s trust in Qnity as their partner of choice by responding to the demanding electronics market expectations
As a technical expert, this role will have responsibility to train field service engineers and other sales staff on technical aspects of products and issue resolution
This includes documenting and publishing field guides for the most common issues and requests
Qualification
Required
Bachelors degree in Engineering or related field
5+ years of industrial experience in a technical engineering role
Mimics the core values of Qnity including Safety & Health, Respect for People, Highest Ethical Behavior, and Rapid Customer-Oriented Innovation
Hands-on experience with statistical process control methods and design of experiments, including data querying and analysis tools such as JMP
Demonstrated communication skills toward external customers and to high level leaders
Able to manage multiple priorities simultaneously
Preferred
8+ years of electronics market technical service, product quality, or supplier quality management experience
Specific CMPT product and application knowledge
Hands-on experience with chemical / physical material analysis and characterization
Ability to communicate across cultures or language barriers and adapt to urgent (angry or emotional) situations
6-sigma (green/black belt) project management
Benefits
Comprehensive pay and benefits package
Company
Qnity
Qnity is a premier technology provider across the semiconductor value chain, empowering AI, high performance computing, and advanced connectivity.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-11-03IPO
2025-08-11Debt Financing· $1.75B
Leadership Team
Jon Kemp
Chief Executive Officer
Mike Goss
Vice President, PAO, Controller and FP&A
Recent News
Business Wire
2026-01-16
2026-01-16
Morningstar.com
2025-12-09
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