Deskside Support Technician jobs in United States
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SNI Technology ยท 1 day ago

Deskside Support Technician

positionWoodland Park, CO
timeContract
remoteOnsite
seniorityMid Level
money$26/hr - $30/hr
date3+ years exp

SNI Technology is seeking a talented IT Deskside Support Technician for a full-time contract position in Woodland Park, CO. The technician will provide hands-on and remote support within a multi-site Windows and Mac environment, handling help-desk duties and ensuring effective ticket management.

ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Benjamin Sheffield
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Responsibilities

Monitor and respond effectively to support requests received through the IT helpdesk system
Troubleshoot Tier I/Tier II computer hardware and software problems for end users
Research and recommend purchases of computers, printers, peripherals and software
Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems
Image and migrate computers
Document processes for training purposes
Assist with some Network/Server level projects/tasks as needed
Use remote software to resolve problems that can be fixed through a remote session
Other tasks as needed

Qualification

Tier II supportWindows 10/11 supportOffice 365 supportPC hardware knowledgeMac OSX supportCustomer serviceA+/Network+ certificationsMicrosoft SharePoint experienceNEC VOIP Phone SystemCommunication skillsWork independently

Required

3+ years of overall experience in an IT Help Desk Support role, including a minimum of 1 year of experience providing Tier II level support
Must have Windows 10/11 support experience
Must have Office 365 support experience
Knowledge of PC hardware, including monitors, printers, scanners and other peripherals
Excellent customer service disposition
Excellent communication skills including verbal, written, and listening skills
Ability to handle a wide variety of duties with minimal supervision
Willingness and ability to lift and/or move equipment/boxes up to 50lbs

Preferred

A+/Network+/Microsoft/Apple Certifications
Experience with Microsoft SharePoint 2010
Experience with Mac OSX and iOS support
Experience with NEC VOIP Phone System

Company

SNI Technology

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SNI Technology is a staffing and recruiting company that provides database administration and technical placement services.
dateFounded in 1998
location
West Des Moines, Iowa, USA
people-size201-500 employees
web-link
http://snitechnology.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2017-04-03Acquired
Company data provided by crunchbase