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Phase 3 Marketing and Communications · 11 hours ago

Customer Experience Specialist

Atlanta, Georgia, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Phase 3 Marketing & Communications is an integrated marketing services firm that simplifies the way brands connect with their customers. The Customer Experience Specialist is responsible for account coordination and sales support to ensure the retention and growth of multiple customer accounts.

AdvertisingMarketing

Responsibilities

Customer service, order entry, forecasting, quoting, and reporting

Achieving customer satisfaction by efficiently managing requests for pricing/estimating, order entry, implementing change orders, project consultation, monitoring production and due dates (project management), and communicating with senior sales and production

Primary point of contact for the work they manage and responsible for reporting, problem solving, quoting, and paperwork required

Sourcing, data entry, timely follow up to all quotes and client requests, and general administrative responsibilities

Relationship building skills and be comfortable working directly with clients

Provide client consultation, pricing, ongoing account maintenance, and have expert knowledge of all Phase 3 products

Qualification

Account managementCustomer serviceMicrosoft OfficeProject managementRelationship buildingOrganizational skillsProblem-solvingAttention to detail

Required

A minimum of 2 years account management/customer service experience required

Must work well in a very fast-paced, deadline-oriented environment; have strong organizational and problem-solving skills; good attention to detail; be able to communicate effectively and work well with others in a team environment

Working knowledge of a PC and Microsoft Office software

Expert relationship building skills

Detail oriented

Expert organizational skills