County of Bucks · 3 weeks ago
Receptionist Clerical - PD
Doylestown, PA
Full-time
Onsite
Entry Level
3+ years expCounty of Bucks is seeking a Receptionist-Clerical to manage front desk operations and assist residents and families with various inquiries. The role involves greeting visitors, processing insurance claims, and maintaining financial records while ensuring safety and security at the reception area.
Responsibilities
Serve as the backup for the full-time Receptionist-Clerical position when needed:
Assist Families and resident with insurance questions, cash for shopping trips, and reimbursement to families from trust
Process Medicaid Renewals, reaching out to families for updates in insurance, banking information and any other financial changes to their resident's finances, assist with all COLA adjustments in ECS
Contact Families when residents are no longer covered under Medicare A or Insurance A, issuing the appropriate government issued cut forms
Prepare and obtains signatures for Social Security Representative Payee forms, fill and mail annual Representative Payee Report
Prepare Estate Recovery Forms and forward to the Commonwealth
Copy, file and scan all new insurance and new admission paperwork to the Resident Master scan system
Update Financial Responsible Party information in ECS to ensure bills are mailed to the appropriate party
Working with the Accounts Receivable ledger to maintain current collections
Mailing doctor claims to the appropriate payers by interpreting the insurance profile in ECS
Entering ancillary charges for Medicare and Insurance for consolidated billing in ECS
Create UBO4 in ECS for secondary insurance billing, adjusting amounts and manipulating claims to appropriate payers by interpreting the insurance profile claim in ECS
Business Office related duties such as filing, mailings and other duties as assigned
Greets all residents and relatives with courtesy and respect while on duty at the reception desk directing them to the proper department
Answers a multi-line telephone system transferring calls to the proper party or department
Maintains open communications between departments and emergency personnel, as the reception desk is the "command post" for fire and/or medical emergencies
Monitoring of the WanderGuard system for the protection of residents who enter the lobby area
Monitoring of the Secondary call bell system and pager system
Monitoring of the fire alarm system controls located in the back of the front desk area
Monitoring of the security video screens located on the front desk
Responsible for notifying Security of possible emergency situations existing in the front lobby
Liaison for all visitors, vendors and deliveries
Qualification
Required
High school diploma or equivalent
Minimum of three-year computer experience including Microsoft Word, Excel and Office
Ability to get along well with the residents and the public
Advanced computer analytical skills utilizing various program applications such as Adobe Reader and Editor, Power Point, etc
Ability to read and interpret documents such as government issued updates for Medicaid, Medicare and Insurance
Ability to calculate figures and amounts
Ability to analyze complex write routine reports and correspondence
Ability to speak effectively before general public or county employees
Knowledge of office equipment
Preferred
College Business and Computer course preferable
Company
County of Bucks
Your LinkedIn source for Bucks County government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Margie McKevitt
Chief Operating Officer
Mike Gallagher
Deputy Chief Information Officer
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