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ECS · 9 hours ago

ServiceNow Business Data Analyst

Arlington, VA

Full-time

Hybrid

Senior Level

7+ years exp

ECS is a leading mid-sized provider of technology services to the United States Federal Government. They are seeking a ServiceNow Business Data Analyst to support a large federal IT modernization initiative by bridging business process understanding, ServiceNow configuration, and data-driven insight.

Artificial Intelligence (AI)Cloud InfrastructureComplianceConsultingCyber SecurityInformation TechnologyMachine LearningSecuritySoftware

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary liaison between business stakeholders and the ServiceNow development team to define, document, and validate requirements

Elicit and refine functional and technical requirements for new ServiceNow modules, enhancements, and integrations

Analyze, model, and map business processes to ServiceNow workflows to improve automation and efficiency

Support the design of dashboards, KPIs, and performance analytics for executive and operational reporting

Perform data validation, cleansing, and transformation activities to ensure accuracy and integrity of ServiceNow data

Assist with testing, UAT coordination, and change-management documentation

Develop user stories, acceptance criteria, and test scripts within Agile or SAFe frameworks

Support compliance with federal data governance, security, and accessibility standards

Provide ongoing support for process optimization, training, and knowledge transfer

Qualification

ServiceNow implementationsData analysisITILITSM processesServiceNow ReportingData visualization toolsAgileSAFe frameworksStakeholder engagementAnalytical mindsetServiceNow Certified System AdministratorFederal data standardsCommunicationDocumentation skills

Required

Bachelor's degree in Information Systems, Business Administration, Data Analytics, or related field

7+ years of experience in business analysis or systems analysis, including 3+ years supporting ServiceNow implementations

Demonstrated understanding of ITIL and ITSM processes and how they map to ServiceNow modules

Experience working with ServiceNow Reporting, Performance Analytics, and CMDB data structures

Proficiency in data analysis, visualization, and query tools (e.g., Excel, Power BI, or SQL)

Excellent communication, documentation, and stakeholder-engagement skills within federal environments

Strong analytical mindset with ability to interpret and communicate technical data insights to non-technical audiences

Preferred

ServiceNow Certified System Administrator (CSA) or Certified Business Analyst (CBA)

Experience with ServiceNow ITAM, ITOM, or HRSD modules

Working knowledge of Agile or SAFe frameworks and Jira or Azure DevOps

Familiarity with federal data standards, Section 508 compliance, and FISMA/FedRAMP environments

Company

ECS

Glassdoor3.6

ECS is a fast-growing 4,000-person, $1.2B provider of advanced technology solutions for federal civilian, defense, intelligence, and commercial customers.

Founded in 2001

Fairfax, Virginia, USA

1001-5000 employees