Sodexo · 12 hours ago
Customer Service Manager - Pantry Operations
California, United States
Full-time
Onsite
Mid, Senior Level
3+ years expSodexo is seeking a dynamic Customer Service Manager - Pantry Operations to join their InReach team in Los Angeles, California and deliver exceptional service across vending, micro-market, office coffee, and pantry solutions. This role combines strategic account management with operational excellence to ensure client satisfaction, retention, and growth.
CouponsEducationHealth Care
Responsibilities
Serve as the primary point of contact for assigned accounts, building strong relationships
Conduct regular site visits and audits to maintain service standards and compliance
Develop and execute action plans to optimize service quality and reduce waste
Identify upsell opportunities and introduce new products and services to clients
Collaborate with internal teams to ensure consistent and high-quality service delivery
Support client site openings and implement national account standards
Assist with route-based service tasks, including restocking and equipment servicing
Qualification
Required
2–3 years in customer success, account management, or related roles
Valid driver's license with clean driving record; ability to travel locally
Strong communication, problem-solving, and organizational skills
Ability to lift up to 30 lbs
Minimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 3 Years
Minimum Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services
Preferred
Bachelor's degree preferred or equivalent experience
Experience in foodservice, vending, or retail merchandising is a plus
Benefits
Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement
Company
Sodexo
Sodexo is now the worldwide leader in Quality of Life services.
10001+ employees
H1B Sponsorship
Sodexo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (24)
2023 (12)
2022 (20)
2021 (12)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-05-27Post Ipo Debt· $1.1B
2024-07-25Post Ipo Debt· $488.31M
2002-04-12IPO
Leadership Team
Michael Svagdis
CEO Campus & Government Services
Molly Matthews
Chief Executive Officer, US Healthcare & Seniors
Recent News
2026-01-08
2026-01-08
Company data provided by crunchbase