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Olympus Insurance Company · 10 hours ago

Customer Support Specialist

Jacksonville, FL

Full-time

Onsite

Entry Level

1+ years exp

Olympus Insurance Company is the premier insurance partner for Florida homeowners, dedicated to providing comprehensive coverage and exceptional service. The Customer Support Specialist plays a vital role in assisting agents and customers with inquiries related to policies, processing endorsements, and handling billing questions, while collaborating with various departments within the organization.

Insurance

Responsibilities

Promptly assist with all inquiries/needs/requests for service in a warm and friendly manner, written and verbally

Input all necessary policyholder and/or loss information into system, included but not limited to Workflows, Endorsements and First Notice of Loss

Timely dispatch new claims to the appropriate unit on a rotational basis, as needed/required

Process incoming and outgoing documentation and correspondence including, but not limited to, Workflows, USPS mail, faxes, and emails

Follow company policies and procedures for business activities and equipment

Learn and understand company insurance products and processes/procedures

Gather and analyze information skillfully to develop alternative solutions

Accurately answer inquiries from agents, policyholders and other entities related to billing, payments, and policy forms, via various communication channels

Follow company policies and procedures for business activities and business equipment

Learn and understand company insurance products and process/procedures

Identify, resolve and/or escalate problems in a timely manner as required

Assist in filing, data entry, paying invoices and archiving documents for the Claims Team

Must be willing to work additional hours as part of catastrophe response

Qualification

Customer service experienceMicrosoft Office SuiteAdministrative skillsInsurance knowledgeSpanish language skillsCommunication skillsInterpersonal skills

Required

Minimum one (1) year of experience in policy service/customer service

Minimum one year of administration experience

High School Diploma or GED required

Computer skills to include Microsoft Office Suites

Administrative skills

Excellent communication and interpersonal skills

Ability to obtain, organize and explain information

Ability to interpret basic insurance coverage, procedures, and policies

Preferred

Florida P&C insurance knowledge

Spanish language skills/bilingual capability a plus

Benefits

Employer-sponsored medical, dental, and vision plans

Company-paid life insurance, short-term disability, and long-term disability

401(k) with up company match

Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off

Education Assistance Program and ongoing professional development opportunities

Wellness Lunch N Learns

Employee perks such as pet insurance, discount programs, and a welcoming office environment

Company

Olympus Insurance Company

Comprehensive homeowners insurance coverage, excellence in customer service, and speedy, courteous claims handling is a hallmark of the Olympus brand.

Founded in 2007

Palm Beach Gardens, Florida, USA

51-200 employees