Heritage Holding · 7 hours ago
MSP Chief Operating Officer
Charlotte, NC
Full-time
Hybrid
Director/Executive
$225K/yr - $300K/yr
10+ years expHeritage Holding is a high-growth national Managed Services Provider and Cybersecurity provider aiming to scale from $60M to $100M in revenue. They are seeking a Chief Operating Officer to operationalize their growth, streamline service delivery, and integrate M&A targets.
Financial Services
Responsibilities
Operational Maturity: Audit, refine, and implement scalable processes across all departments. Transition the organization from ad-hoc startup agility to mature, data-driven operational frameworks (e.g., EOS, ITIL) suitable for a $100M+ enterprise
Service Delivery Optimization: Oversee the delivery of services across MSP, Data, and Cybersecurity divisions. Ensure distinct operational models (recurring managed services vs. project-based DFIR/Consulting) are optimized for gross margin and utilization
Leadership Development: Mentor, coach, and develop the next level of operational and service delivery leaders across all business units
KPI Management: Define and manage company-wide KPIs, including Utilization, SLA adherence, Gross Margins, EBITDA, and Customer Satisfaction (CSAT/NPS)
Integration Architect: Lead the post-merger integration (PMI) process for acquired entities. This includes harmonizing tool stacks (PSA/RMM), merging cultures, unifying HR policies, and realizing synergy targets
Due Diligence: Assist the executive team during the diligence phase to assess the operational health and compatibility of potential targets
Executive Partnership: Serve as the CEO’s right hand, translating high-level strategic goals into actionable quarterly and annual operating plans
Cross-Functional Alignment: Break down silos between Sales, Engineering, Finance, and HR to ensure the entire "quote-to-cash" lifecycle is seamless
Resource Management: optimize workforce planning, balancing full-time employees and contractors to meet fluctuating demand, particularly within the high-stakes DFIR and Data divisions
Qualification
Required
Minimum of 10+ years in leadership roles within the Technology/SaaS/MSP sector
Prior experience in an MSP environment is strictly required
Proven track record of guiding an organization through the $50M to $100M+ growth lifecycle
Demonstrated experience integrating acquired companies, specifically merging distinct operational teams and technical stacks
Familiarity with the operational differences between recurring revenue models (MSP) and high-urgency professional services (Incident Response/Cybersecurity)
Strong understanding of P&L management, EBITDA drivers, and service margin analysis
High emotional intelligence with the ability to lead diverse teams—from Level 1 technicians to high-level GRC consultants
Benefits
Performance Bonus: KPI-driven annual bonus structure.
Equity: Meaningful equity participation / stock options.
Benefits: Comprehensive Health, Dental, Vision, 401k with match, and generous PTO.
Company
Heritage Holding
Heritage Holding is a Boston-based private investment firm targeting lower middle market businesses that generate between two and ten million dollars of EBITDA.
11-50 employees
H1B Sponsorship
Heritage Holding has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Early StageLeadership Team
Adam Parker
Operating Partner
Alexandre de Pfyffer
Co Founder
Company data provided by crunchbase