Mainsail Lodging & Development · 1 week ago
Sales & Event Coordinator
Fort Myers, FL
Full-time
Onsite
Entry Level
2+ years expMainsail Lodging & Development is looking for enthusiastic individuals for the role of Sales & Event Coordinator. The position involves assisting the Director of Sales and the Sales and Events Team in ensuring customer satisfaction and financial success through various clerical and administrative duties.
HospitalityReal Estate
Responsibilities
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain regular attendance in compliance with Mainsail Lodging and Development standards, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform if applicable
Comply at all times with Mainsail Lodging and Development standards and regulations to encourage safe and efficient hotel operations
Maintain Sales files in an organized fashion and as per specified standards
Type and process all contracts, proposals, memos and general correspondence for sales staff
Answer phones for sales staff if not picked up by third ring; Record messages as appropriate. Qualify incoming inquiry calls and ensuring all inquiries are dealt with accurately, timely and in a professional manner
Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees
Type, process and distribute all RFP’s as directed by Director of Sales
Assist managers on creative projects including proposals, direct mail pieces, invitations, special events, etc
Maintain timely and effective paper flow and communication within department and to other departments
Assist guests and clients with small changes, requests, etc., and completes needed paperwork for Manager
Meets with walk-ins if sales team is unavailable
Enters group leads, builds opportunities and quotes in CI/TY
Maintain constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files
Monitor/Ordering of office supplies and sales collateral to ensure we are properly stocked at all times with full packets, collateral, supplies and promotional items
Organize in house deliveries, amenities, welcome letters, transportation schedules, etc. as needed
Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff
Coordinate and prepare EO for special events as directly by Director or Manager
Maintain the strictest of confidentiality at all times on matters pertaining to the company and the team members and maintains open door policy
Represent Hotel in absence of DOS
Perform any other duties as requested by management
Qualification
Required
High School diploma or equivalent
Associate Degree (AA) from 2 year college and/or two to three years of related experience or training
Equivalent combination of education and experience
English language both written and spoken
Proficient with Microsoft Office programs, Microsoft Word, Excel, Power Point and Outlook
Perform job functions with attention to detail, accuracy and speed to meet deadlines
Multi-task prioritizes, organize, delegate work and follow through. Analyze and resolve problems
Knowledge of market trends, competition and key customers of the hotel
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain regular attendance in compliance with Mainsail Lodging and Development standards, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform if applicable
Comply at all times with Mainsail Lodging and Development standards and regulations to encourage safe and efficient hotel operations
Maintain Sales files in an organized fashion and as per specified standards
Type and process all contracts, proposals, memos and general correspondence for sales staff
Answer phones for sales staff if not picked up by third ring; Record messages as appropriate. Qualify incoming inquiry calls and ensuring all inquiries are dealt with accurately, timely and in a professional manner
Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees
Type, process and distribute all RFP's as directed by Director of Sales
Assist managers on creative projects including proposals, direct mail pieces, invitations, special events, etc
Maintain timely and effective paper flow and communication within department and to other departments
Assist guests and clients with small changes, requests, etc., and completes needed paperwork for Manager
Meets with walk-ins if sales team is unavailable
Enters group leads, builds opportunities and quotes in CI/TY
Maintain constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files
Monitor/Ordering of office supplies and sales collateral to ensure we are properly stocked at all times with full packets, collateral, supplies and promotional items
Organize in house deliveries, amenities, welcome letters, transportation schedules, etc. as needed
Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff
Coordinate and prepare EO for special events as directly by Director or Manager
Maintain the strictest of confidentiality at all times on matters pertaining to the company and the team members and maintains open door policy
Represent Hotel in absence of DOS
Perform any other duties as requested by management
Flexible and long hours sometimes required
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Ability to travel if needed
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction and provide direction to others
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Preferred
Hotel management training and reservations training desired
Proficiency in one or more of the following systems: Marriott CI/TY, MARSHA, or LightSpeed
Benefits
Medical, Dental, & Vision
HSA & Flexible Spending Account Options
Basic Life & Disability Plan Options
401K Retirement Plan
Paid Time Off
Holiday Pay
Career Training & Development Opportunities
Tuition Reimbursement
Bereavement Leave
Employee Assistant Program (EAP)
Jury Duty (May vary by state)
Employee Discounts
Employee Referral Bonus
Free meal for all full-service hotel employees
Company
Mainsail Lodging & Development
Mainsail Lodging & Development is a hospitality company specializing in resort property management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jill Lemaster
Chief Financial Officer
Susan Marlow
Chief People Officer
Recent News
St Pete Catalyst
2025-09-22
Seattle TechFlash
2025-09-19
2025-09-19
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