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Chase · 22 hours ago

Senior Product Delivery Associate - Lifestyle

880 Powder Mill Rd, Wilmington, DE, 19803, US

Full-time

Onsite

Mid, Senior Level

$91K/yr - $140K/yr

3+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Senior Product Delivery Associate within the Lifestyle team, you will partner with Operations, Product, Technology, and Control teams to drive analysis and reporting, ensuring seamless resolution of customer issues and improving operational processes.

BankingFinancial Services

Responsibilities

Collaborate with Product & Technology to develop and implement solutions that enhance operational efficiency and solve complex business problems

Work with vendors and external partners to resolve issues related to loyalty points, redemptions, and program exceptions

Monitor and ensure compliance with service level agreements to maintain customer satisfaction and company standards

Participate in initiatives to proactively identify, and mitigate risks, and maintain operational integrity

Design, develop, and implement AI-driven solutions and automation tools to streamline workflows

Develop trusted relationships with cross-functional stakeholders and support collaboration

Coordinate and facilitate meetings, ensuring clear ownership of action items and providing project progress updates

Manage operational readiness activities for the successful implementation of new products/features

Manage communication of status updates to stakeholders and Senior Management

Track, analyze, and report on recurring issues and trends to identify issues and improvement recommendations

Qualification

Product DeliveryProcess OptimizationData AnalysisAgile PrinciplesProject Management ToolsCommunication SkillsConflict ResolutionProblem-SolvingOrganizational Skills