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MidFirst Bank · 23 hours ago

Assistant Banking Center Manager - 64th & Greenway

Scottsdale, AZ

Full-time

Onsite

Mid Level

3+ years exp

MidFirst Bank is seeking an Assistant Banking Center Manager to support the daily operations of the banking center and lead a team of sales and service professionals. The role involves overseeing operational functions, processing loan applications, generating sales leads, and ensuring compliance while providing exceptional customer service.

BankingVenture Capital

Responsibilities

Assist in overseeing the operational functions of the banking center and provides support to staff (i.e. answering questions, coaching, providing encouragement, feedback, and constructive criticism as needed)

Perform required steps to process loan applications and customer originated financial transactions, open new accounts and sell banking products and services

Build and maintain relationships with clients to uncover and satisfy their needs through the sale of financial products and services

Generate sales leads through community outreach activities and develop business partners, while building internal relationships

Assist clients with concerns or questions regarding their accounts. Explain service charges, statement problems, product features, etc. and work to resolve sometimes complex or sensitive customer issues

Create workforce stability by cultivating an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same

Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service

Ensure completion of regulatory compliance and training specific to sales and service responsibilities for you and your associates

Ensure that security measures are adhered to regarding opening and closing procedures within the bank

Represent oneself and the bank in a positive, courteous, friendly, and professional manner

Supervisory duties will include, but are not be limited to: coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, preparing and conducting performance evaluations

Qualification

Sales experienceSupervisory abilitiesBanking products knowledgeMicrosoft applicationsBilingual (English/Spanish)Customer serviceLeadership skillsConflict resolution

Required

Minimum of three years successful sales experience in an incentive-driven or relational selling environment; demonstrated performance in meeting and exceeding goals. Previous banking experience is preferred

Supervisory abilities, including: leadership skills, sound decision making, the ability to motivate others, and the capability to address conflict in a positive and productive manner

Proven ability to proactively and effectively participate in a sales program, as well as meet or exceed expectations for the sales and referral activities established for this position

Availability to work weekends and/or extended hours as required

Proficient with all Microsoft applications (Word, Outlook, Excel etc.)

Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense

Preferred

Extensive knowledge and familiarity of banking products and services

Bilingual (fluent verbal and written English/Spanish) skills; Sales management experience within a retail banking environment

Benefits

Shift differential is available for certain hours - $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., Saturday's from 12:00 p.m. - 1:00 p.m.