Pacific Life · 8 hours ago
Senior Business Process Analyst (Group Benefits)
Chattanooga, TN
Full-time
Hybrid
Senior Level
$87K/yr - $106K/yr
5+ years expPacific Life is a company that focuses on providing for loved ones and planning rewarding retirements. They are seeking a Senior Business Process Analyst (Group Benefits) to partner with business and technology leaders, optimizing processes and technology in the Implementation, Employer Management, and Billing areas for Workforce Benefits.
FinanceFinancial ServicesInsurance
Responsibilities
Analyze operational workflows, identifying opportunities for improved efficiency, risk management and customer experience
Document process bottlenecks and failure modes to target for technology and process improvement
Complete Side by sides with frontline staff to develop a firsthand understanding of the user needs and impact of technology solutions
Partner closely with our product owner and division product managers to define tactics to achieve long-term improvement objectives
Analyze traditional business processes and the capabilities of the Pacific Life technology stack to identify how to solve problems in simple and innovative ways
Develop and implement business processes that are designed with the goal of a $1 Billion business in mind, supporting the ability to scale and evolve over time
Advocate for business needs and develop deep knowledge of why technology and process decisions are made
Stay current on the latest digital technologies and trends, and make recommendations for their implementation within the division
Collaborate with cross-functional teams to design and implement new systems and processes
Develop and implement testing plans to understand and evaluate new processes and tools
Monitor and measure the success of digital transformation initiatives and adjust as needed
Communicate with stakeholders to gather feedback and ensure that solutions meet their needs
Participate in planning and work with Architects to understand enabler related work
Qualification
Required
Minimum of 5 years Group benefits experience
Minimum of 5 years of experience in Continuous improvement, Operational management, process and documentation design
Strong desire to participate in building Agile Product Management within a start-up, growth business within a large organization
Demonstrated ability to support third-party implementations and testing
Experience with project management and implementation of digital solutions
Strong understanding of business operations, process design, and process mapping
Excellent communication and interpersonal skills
Preferred
Straight through processing
Third-Party API implementations
Experience with the quoting and Underwriting process for Group insurance
Benefits
Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
Company
Pacific Life
Pacific Life Insurance is an insurance company that provides life insurance products, annuities, and mutual funds.
1001-5000 employees
H1B Sponsorship
Pacific Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (16)
2022 (19)
2021 (14)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$1.44B2025-09-03Debt Financing· $750M
2025-06-18Debt Financing· $688.57M
Leadership Team
Howard Hirakawa
Senior Vice President, Fund Advisor Operations
Joe Krum
Senior Vice President & Managing Director, Global Institutional Investment Group
Recent News
Private Capital Journal
2025-12-05
2025-11-22
Company data provided by crunchbase