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WPM Real Estate Management · 21 hours ago

Building Engineer

Baltimore, MD

Full-time

Onsite

Senior Level

$90K/yr - $100K/yr

5+ years exp

WPM Real Estate Management is seeking an experienced Senior Service Manager to lead a team responsible for daily maintenance operations in a residential apartment building. The role involves planning preventive maintenance, supervising maintenance staff, and ensuring efficient service delivery to residents.

Real Estate

Responsibilities

Maintenance Management: Planning and executing comprehensive preventive maintenance programs for all building systems, including HVAC, plumbing, electrical, and structural elements. This also involves conducting regular property inspections to identify needs and prioritize repairs

Team Leadership: Recruiting, training, supervising, and mentoring a team of maintenance staff. The Senior Service Manager delegates tasks, monitors performance, and fosters a positive and safe work environment

Leads maintenance team in diagnosis and repair in areas such as Electrical, Plumbing, Small/Large appliance, Carpentry, Drywall, flooring, general maintenance, unit turnover, and exterior structural

Comfort and Service: Ensures all property systems, especially temperature controls, provides proper operations in preventing complaints related to heating or cooling

Manages a system for effectively handling residents’ service requests and to ensure the maintenance team responds within 24 hours of the initial call; Contacts owners to confirm satisfactory completion of all work orders

Generates the Entrata maintenance work order report daily to track all open work order tickets; Schedules and assigns work orders for maintenance teams, tracking completion and labor/material costs; Schedules appointments with residents to respect their time and privacy

Creates crew schedules and up-dates maintenance scheduling/work order request systems, generating work orders throughout each day to direct service teams; Creates a 24-hour on-call schedule for the maintenance department

Partners with Property Manager in establishing plans for hiring, training, motivating, coaching, providing feedback, developing, supervising, disciplining, and terminating staff in order to achieve the operational goals of the property and within Company polices/guidelines, conduct regular performance appraisals

Conducts regular property inspections, identifying all interior and exterior work that needs to be completed and generating the work orders to track completion; Notifies management of maintenance issues and recommends resolution; Immediately corrects any unsafe condition, informing the Property Manager of the condition

Keeps Property Manager up to date regarding status of all repairs and maintenance

Works with Property Manager in scheduling the make-ready maintenance of all vacant apartments

Manages move-in and move-outs processes including ensuring all locks are re-keyed, conducting pre-move out inspections; Assigns staff to complete tasks to make units ready for occupancy and inspects units prior to move-in

Identifies all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts, as well as prepare site maps

Schedules and executes routine preventative maintenance on all appropriate equipment

Organizes maintenance shop, site tech. shop, keeping inventory of supplies and equipment (according to the established OSHA standards); Establishes or follows cost effective methods of ordering supplies, maximizing value for the price; Ensure any/all storage areas remain locked when not in use

Recommends contract services and ensures that contracted maintenance is completed in accordance with the contract and quality standards, inspecting work before signing off on work order or invoice

Directs staff engaged in the general cleaning and upkeep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, and washing windows and inspects/monitors progress; Leads completion of outdoor grounds maintenance, including daily removal and disposal of trash; Develops plan for snow removal

Acts as role model for Service and Site Technicians by following all Company procedures and presenting an appearance appropriate for the image of the property

Conducts and schedules regular morning meetings and reviews safety topics

Models the Company’s Core Values for direct reports and other associates

Performs other duties as assigned, within reason and relevance to the job

Qualification

HVAC certificationPlumbing skillsElectrical skillsChiller System ManagementRegulatory ComplianceTroubleshootingOSHACustomer serviceCultural sensitivityTime managementWritten communicationVerbal communication

Required

Previous experience as a residential maintenance manager and supervising a team required

Demonstrated plumbing, electrical, and carpentry skills required

Chiller System Management: Oversees the operation, maintenance, and repair of the property's cooling systems

Regulatory Compliance: Ensures all cooling, heating, pumps, AHU's, and general trade operations comply with federal, state, and local licensing and certification requirements

Troubleshooting: Uses expertise to analyze, troubleshoot, and repair complex air handling systems, including pumps, controls, and associated equipment

Knowledge of OSHA safety rules and regulation

Excellent time management and prioritization skills

Ability to communicate in writing, drafting performance reviews and responding to emails

Excellent verbal communication skills with residents, teams, contractors, vendors

Superior customer service skills with ability to respond to clients with diplomacy, tact and patience

Ability to quickly learn new technology and computer applications

Demonstrated sensitivity to different cultures

Valid driver's license and vehicle required

5 years experience in residential maintenance setting

HVAC certification required

High School diploma or equivalent

Knowledge of HUD/REAC/NSPIRE standards pertaining to inspections

Experience supervising a team, including acting as a role model for others, selecting and training new staff, providing mentoring and coaching to junior staff to develop professionally