Betances Health Center · 14 hours ago
Senior Director of Operations (FQHC)
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expBetances Health Center is seeking a Senior Director of Operations to oversee the operational functions across all its sites. This role involves planning, organizing, and directing operations while ensuring compliance with regulatory standards and enhancing patient services.
Health CareMedicalNutrition
Responsibilities
Responsible and accountable for the day-to-day operations of all BHC sites
Responsible for promoting and complying with organization-wide policies, operationalizing key elements of the strategic plan, targets and benchmarks to achieve desired outcomes
Collaborate with the Chief Medical Officer (CMO), providers and clinical support teams to develop and grow BHC clinical services and programs; assess operational efficiencies and improvements for patient access, experience, and patient flow
Participates and assists in resolving all service-related issues including grievances and incident reporting as necessary
Reviews and approves “Plans of Action” for the control of planned outputs, employee efficiency, customer satisfaction and compliance with local, state, federal regulations
Reviews performance against established plans and standards. Provides reports to subordinates on interpretation of results and approves changes in direction of plans
Active member of and participates in the executive leadership team
Develops and recommends organization operations policies and procedures
Defines and recommends objectives in each area of Operations. Develops specific short-term and long-term plans and programs
Oversees the corporate emergency preparedness program, communication protocols and policies and procedures to ensure safety, efficiency and effectiveness of plans
Audits existing programs and facility operations and applies applicable criteria for evaluating programs and operational activities
Ensures BHC is meeting all approved practice guidelines for all regulatory agencies (HRSA, NCQA/PCMH, NYSDOH, OSHA, CMS)
Represents BHC in the community and with various external agencies and stakeholders by participating in appropriate functions such as community advisory boards, government hearings and advocacy activities
Reviews and approves manpower and facilities productivity forecasts
Coordinates and collaborates with other departments of BHC in establishing and carrying out responsibilities
Reviews and approves Operations major projects involving major functional changes within the Department’s functional areas
Develops plans for new areas of technology along with sufficient planning for areas that support the mission of the organization within Operations
Provides pivotal role in the management of capital projects, including project management and coordination with external construction/facilities firms to ensure efficient project execution, quality delivery, and adherence to compliance and safety standards
Presents summary information of risk investigation to outside legal counsel and to the Chief Executive Officer with an opinion as to potential for litigation. Manages the documentation and computerized files of all claims
Maintains chain of custody on all medical records with outstanding claims, and maintains all evidence, documents, and communications on legal cases in a confidential manner. Sequesters medical records as necessary
Acts as the primary spokesperson for the facility to persons who have a complaint that may be considered a potentially compensable claim. Aids the Patient Advocate in analyzing patient complaints and directs inquiries to appropriate personnel
Acts as liaison to outside litigation counsel in the management and investigation of filed lawsuits and related litigation processes, including the Attorney General. Understands the legal components of the risk management industry
Reviews and approves the implementation of organizational plans that support the organization’s Strategic Plan
Establishes objectives and procedures governing the performance of assigned activities. Issues specific measurable objectives to immediate subordinates and reviews objectives of the Operations management
Selects and maintains qualified personnel in all positions reporting directly and recommends compensation for them
Directs, monitors, and appraises the performance of units immediately reporting and provides the necessary coordination between activities
Identifies training needs, initiates development of subordinates, and recommends effective personnel action
Maintains appropriate communications within area of responsibility
Keeps employees informed as to company/department plans and progress
Coordinates activities of assigned units with those of other company units. Seeks mutual agreement on problems involving coordination
Consults with all segments of management responsible for policy or action. Ensures compliance within area of responsibility. Makes recommendations for improving effectiveness of policies and procedures
Responsible for overview of administrative pieces of FTCA/risk management-related activities
Serve as the designated individual on all legal claims for the organization, including but not limited to: the management and processing of claims-related activities; and serves as the claims point of contact and liaison for legal counsel, including the Attorney General
Performs statistical and data analyses, create reports and presentations on performance, service utilization and consumer outcomes to monitor trends to support the continuous improvement of organizational capacities
On-site presence and travel to BHC site(s) required for performance of all work duties
Assumes other activities and responsibilities from time to time as directed
Provides orientation and on-the-job training for subordinates and ensures that the authority and responsibility for each position are defined and understood
Ensures that duties, responsibilities, and authority and accountability of all direct subordinates are defined and understood
Qualification
Required
B.A., Masters in Public Health or equivalent
Minimum 5-10 years of experience in operations and management
Knowledge of federal/HRSA, NYS Department of Health regulations and familiarity with Federally Qualified Health Centers (FQHCs) required
Sound administrative skills, well-developed management skills-principles and people
Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with profitability and growth
Company
Betances Health Center
Betances Health Center delivers nutritional care, medical treatment, case management and insurance services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase