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Cynet Systems · 4 weeks ago

Program Manager (Tax Systems)

Baltimore, MD

Full-time

Onsite

Senior Level, Lead/Staff

$80/hr - $80/hr

10+ years exp

Cynet Systems is seeking a Program Manager to oversee Tax Systems. The role involves strategic planning, governance, vendor management, and financial oversight for a multi-million dollar program.

EmploymentRecruitingStaffing Agency

Growth Opportunities

Responsibilities

Strategic Program Planning: Develop and maintain the comprehensive program roadmap, charter, and governance structure

Define program scope, goals, and deliverables in collaboration with senior leadership and key stakeholders

Governance & Leadership: Lead the Program Steering Committee, providing regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership and City Council

Vendor & Contract Management: Serve as the primary point of contact for the selected implementation partner(s)

Participate in contract negotiations, manage vendor performance, and ensure adherence to Service Level Agreements (SLAs) and contractual obligations

Financial Oversight: Manage the multi-million dollar program budget. Responsible for meticulous tracking of expenditures, forecasting, and managing contingencies to deliver the program within budget

Stakeholder Engagement: Act as the central communication hub for all program stakeholders, including the Assessor's Office, Treasurer/Tax Collector, Finance Department, IT, City Council, and the public

Proactively manage expectations and build consensus

Organizational Change Management (OCM): Champion and co-lead a comprehensive OCM strategy

Ensure effective communication plans, robust user training programs, and business process re-engineering activities are successfully executed to drive user adoption and minimize disruption

Risk & Issue Management: Proactively identify, assess, and mitigate program-level risks (technical, financial, operational, political)

Manage and resolve escalated issues from individual project teams

Team & Resource Management: Lead a matrixed team of internal subject matter experts, IT professionals, and external consultants

Coordinate resources across multiple interconnected project workstreams (e.g., data conversion, system integration, testing, training)

Integration & Technical Oversight: Ensure the new tax system integrates seamlessly with other core municipal systems, such as Workday, GIS, Permitting, and cashiering systems

Qualification

Program ManagementTechnical OversightFinancial SystemsSaaS Vendor ManagementSDLC KnowledgeLeadership SkillsData AnalysisApplication Development

Required

Technical background including a Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience will also be considered

Program Management – 5 years

Progressive experience in managing large scale, complex technical transformations – 10 years

Leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate the application team, and maintain alignment with the business strategy

Demonstrated knowledge of popular SDLC models, process, deliverables, and application