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EverCommerce · 4 hours ago

Tech Support Analyst II

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $80K/yr

2+ years exp

EverCommerce is a leading service commerce platform focused on digitally transforming the service economy with tailored SaaS solutions. They are seeking a Technical Support Analyst II to provide support for their Bold Group's alarm monitoring and automation solutions, ensuring timely resolution of customer issues and enhancing support documentation.

Digital MediaFinancial ServicesSoftware

No H1B

Responsibilities

Diagnose and troubleshoot issues on our Customer alarm monitoring implementations, system and application errors

Propose and create test plans to identify issues

Application Training (customer and internal support team)

Document Customer interaction using the Company’s Salesforce support application

Participate in application testing and quality assurance

Enhancing our support documentation and creating how-to videos

Track and manage tickets to ensure timely communication and resolutions

Show initiative and act independently to resolve tickets, manage multiple priorities and follow through on tasks to completion

Ability to be On Call in a 24 x 7 environment

Onboarding new customers

Qualification

Alarm monitoring principlesMicrosoft SQL ServerNetwork architectureVirtual machine configurationCustomer-facing technical supportDesktop administrationServer administrationNetwork managementTroubleshooting