Umanist NA · 9 hours ago
Helpdesk Associate
Ocean County, NJ
Contract
Hybrid
New Grad, Entry LevelUmanist NA is seeking a qualified Helpdesk Associate to join their frontline support teams. The role involves resolving client issues over the phone, provisioning new systems, and assisting with basic troubleshooting and configurations both on-site and remotely. This position is ideal for individuals beginning their IT careers, offering structured mentorship and a clear path for advancement.
Information Technology & Services
Responsibilities
Respond to and resolve support tickets (email, connectivity, login issues, password resets, and printer issues)
Follow documented SOPs and escalation procedures
Assist with user setup, password resets, and basic Microsoft 365 support
Perform workstation prep, software installs, and peripheral configuration
Document ticket resolutions and client interactions clearly
Communicate status updates to clients and internal teams
Support onboarding tasks such as account provisioning and device labeling
Escalate complex issues to Engineer Tier 2/3 engineers as needed
Qualification
Required
Experience in any IT environment
Familiarity with Microsoft 365, Windows 10/11 Pro, and basic networking concepts
Knowledge of IT Helpdesk tools like Syncro, ConnectWise, Autotask, Intune a plus – but not required and we will train if not familiar
Strong written skills required and verbal communication skills a must
Ability to follow procedures and work within a ticketing system
Detail-oriented and reliable with a customer-first mindset
Preferred
Preferably in a support or helpdesk role with emphasis on working at a Managed Service Provider (MSP) – but not a requirement
Company
Umanist NA
We are a global firm dedicated to creating human-centric solutions that drive innovation and growth across organizations worldwide.
Founded in 2022
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase