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Freeman Mathis & Gary, LLP · 9 hours ago

Account Resolution Specialist

Atlanta Metro

Full-time

Onsite

Senior Level

$70K/yr - $85K/yr

5+ years exp

Freeman Mathis & Gary, LLP is a law firm seeking an Account Resolution Specialist to oversee eBilling and Collection processes. This role involves monitoring and analyzing eBilled invoices, implementing strategic initiatives for efficiency, and ensuring effective communication with the Collections team and attorneys.

Consulting

Responsibilities

Serves as an escalation point for eBilling issues that may be preventing or delaying collection efforts

Identifies, troubleshoots and resolves issues that arise during or after the invoice submission process

Coordinates with Attorneys, Billing Analysts, Collections Specialists, eBilling team and Legal Administrative Staff for resolution and maintenance tasks associated with client e-billing requirements

Review and analyze accounts receivable aging to identify overdue and uncollectible debts

Verifying and confirming appropriate write-offs

Evaluate the open balance invoices to determine the appropriateness of write-offs

Coordinate needed write-offs and submit for approval to the Collections Manager for amounts not being appealed, uncollectable, processing fees, and denied appeals that cannot be further challenged

Research client accounts using electronic billing sites

Discern the appropriate actions to resolve outstanding balances

Is familiar with and applies firm billing policies and follows established procedures

Effectively interact and communicate updates to attorneys and Collection team members

Review and verify the accuracy of billing and supporting documentation as required

Research and respond to inquiries regarding e-billing issues and problems

Is familiar with and applies Firm billing policies and follows established procedures

Escalates appropriate issues to Collections Manager and Firm Leadership when required

Utilizes computerized billing software programs to perform billing duties

Assists with special projects and additional duties as assigned

Qualification

E-Billing experienceAccounting software experienceMS Office proficiencyHTML proficiencyOrganizational skillsProactive attitudeTime managementAttention to detailAdaptabilityPositive attitude

Required

High School Diploma required

Candidate must have a minimum of 5 years of E-Billing experience navigating systems such as Legal Exchange; Legal X; T360; Litigation Advisor [LSS]; Serengeti or similar systems

Must be proficient with MS Office and HTML (web-based) programs

Ability to multi-task, prioritize and work under tight deadlines

Top-notch organizational skills for optimal work flow and efficiency

Understands basic leadership and management principles and abides by company policy

Excellent time management skills

Demonstrates a strong attention to detail, catches errors and corrects them quickly

Ability to perform at high levels in a fast-paced, dynamic work environment

Adaptable to changing priorities and work demands

Pro-active, follows through with minimum direction, and displays initiative

Exhibits a positive attitude and has confidence