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Autobody USA · 5 days ago

CSR - Customer Service Representative Bodyshop/collision shop

Toms River, NJ

Full-time

Onsite

New Grad, Entry Level

$20/hr - $35/hr

Auto Body is seeking a dedicated and personable Customer Service Representative (CSR) to join their collision shop team. The ideal candidate will serve as the first point of contact for customers, providing exceptional support and ensuring a smooth experience throughout their interaction with the shop.

Automotive

Responsibilities

Greet customers warmly and professionally, either in person or over the phone

Assist clients with scheduling appointments and providing updates on vehicle repairs

Handle inbound and outbound calls with excellent phone etiquette

Manage customer data entry accurately using Microsoft Office and other computer systems

Provide detailed information about services, estimates, and repair processes

Support sales efforts by promoting additional services when appropriate

Process payments, including cash handling, accurately recording transactions

Follow up with clients to ensure satisfaction and gather feedback

Collaborate with team members to coordinate workflow and ensure timely service delivery

Maintain organized records of customer interactions and service details

Qualification

Customer support experienceBilingual communicationMicrosoft Office SuiteData entry skillsCash handlingPhone etiquetteInterpersonal skillsOrganizational skillsFast-paced environment

Required

Proven experience in customer support, call center, or client services roles preferred

Strong communication skills, both verbal and written, in English; bilingual abilities are a plus

Excellent phone etiquette and interpersonal skills to handle diverse customer interactions professionally

Proficiency in Microsoft Office Suite (Word, Excel) and general computer skills

Ability to perform data entry quickly and accurately (typing skills required)

Ability to handle cash transactions responsibly when necessary

Strong organizational skills with attention to detail

Ability to work efficiently in a fast-paced environment while maintaining professionalism

Preferred

Bilingual skills and previous call center or customer support experience are highly valued to effectively communicate with diverse clients and manage multiple tasks efficiently

Experience with outbound calling and analysis skills for follow-up or feedback collection preferred