Passport · 11 hours ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expPassport empowers ecommerce brands to grow globally with confidence, and they are seeking a Customer Success Manager to build trusting relationships with customers and ensure a seamless experience with their services. The role involves managing top accounts, collaborating with cross-functional teams, and contributing to customer engagement strategies.
E-CommerceLogisticsShippingSupply Chain Management
Responsibilities
Make it your mission to create an exceptional Passport experience for our customers, ensuring they realize the full value of Passport and additional products
Work closely with our Head of Strategic Accounts and Vice President of Customer Success on enterprise-level account opportunities for partnership and growth that will be aligned to you. This will include being aligned with their strategy during the sales process through onboarding
Manage the day-to-day activities for supporting our clients leveraging in-country fulfillment services from Passport
Coordinate with the larger Success organization to align growth strategies and project plans for our top performing accounts
Serve as a go-to resource for your customers needs and pain points
Travel to client sites to build relationships with key customer stakeholders
Collaborate with product and engineering to develop product enhancements and data stories to support your customers
Contribute to internal processes and workflow documents for successful customer engagement and management, and work cross-functionally within Passport to deploy them
Become an expert on the Passport product, while keeping up with industry trends and news
Qualification
Required
2-5 years work experience in account management or customer success
Comfortable with a growth-based compensation package
Significant customer interaction and strong interest in building relationships
Prioritize customer experience with a focus on customer happiness and retention
Empathy and the ability to take initiative on doing the right thing for the customer
Drive to understand clients' business goals, anticipate future needs and identify solutions
Creative problem solving skills that you want to apply in an ever-evolving environment
Ability to understand and communicate complex problems clearly and concisely to different internal and external audiences (Executives, Marketers, Engineers, Sales People, ICs)
Self-motivating team player who can work cross-functionally and multi-task
Resourceful - you might not have all the answers, but you know how to find them or who to ask for help
Bachelor's degree or equivalent experience
Located in the United States
Preferred
eCommerce experience
Salesforce experience
Company
Passport
Passport provides international shipping, compliance, and localization services for ecommerce.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$54MKey Investors
TCVM13
2024-11-18Series B
2022-01-25Series B· $39M
2020-04-15Series A· $12M
Leadership Team
Alex Yancher
Co-Founder and CEO
Tony Chen
CTO
Recent News
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2025-12-03
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