HP · 5 hours ago
Customer Solutions Representative
Boise, Idaho, United States of America
Full-time
Onsite
Entry Level
$22/hr - $28/hr
1+ years expHP is a leading technology company, and they are seeking a Customer Solutions Representative to assist SMB customers with their hardware and software needs. This role involves gathering customer requirements, generating leads, and providing solutions while managing multiple tasks with minimal supervision.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Gathers and assesses SMB customers' hardware, software, and technical needs
Generates leads to specific departments based on customers’ needs and segments
Identifies related future needs for lead generation and opportunity expansion
Identifies customer-specific parameters and constraints that impact the solution
Investigates and optimizes a solution’s fit to the requirements of the customer
Identifies probable competition
Solicits inputs from team members as required
Anticipates some of the potential challenges for the proposed solution
Assists peers in the area of expertise as needed
Manages multiple tasks or cases simultaneously with minimal supervision
Qualification
Required
High school education or equivalent
Typically requires 1- 3 years general experience or an equivalent combination of experience and college-level education
Superior communication skills both written and verbal
Experience in customer-facing role either remote or face to face
Understands internal processes and tools
Computer proficiency
Problem-solving skills
Accuracy in data entry
Excellent fluency in language to be supported
Familiarity with computer technology
Time management skills
Oversee compliance with operating procedures and standards
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
koreatechdesk.com
2026-01-13
Small Business Trends
2026-01-12
PR Newswire
2026-01-12
Company data provided by crunchbase