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Springfield Clinic · 13 hours ago

IT Customer Success Specialist - Clinical

3201 Robbins Road, Springfield, IL, 62704, US

Full-time

Onsite

Entry, Mid Level

$89K/yr - $142K/yr

2+ years exp

Springfield Clinic is seeking an IT Customer Success Specialist - Clinical to serve as a liaison between clinical users and the Information Technology department. The role focuses on promoting collaboration and innovation, while also identifying clinical needs and translating them into effective electronic processes to improve healthcare delivery.

Health Care

Responsibilities

Serves as the main point of contact between IT and providers, nurses, PT, radiology, and other departments that rely heavily on IT for clinical operations

Develop a partnership with the clinical leadership in developing new initiatives and determine how they fit into the organization's business capability and strategic vision

Develop a process that will promote bidirectional communication between IT and the clinical users regarding their needs, issues, and other matters that can impact the delivery of healthcare services to our patients

Engage with project and program leads from each clinical unit to ensure a thorough understanding of the changes, projects, and other initiatives that will impact the clinical area

Initiate continuous coordination with the project management office to ensure that all projects involving the business units are properly communicated and that all project decisions made reflect the needs of its users

Coordinate with the Digital Transformation team in formulating responsive and appropriate transformation strategies to ensure optimal buy-in from the clinical users

Comply with the Springfield Clinic incident reporting policy and procedures

Adhere to all OSHA and Springfield Clinic training and accomplishments as required per policy

Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards

Perform other job duties as assigned

Qualification

Clinical experienceClinical application supportMicrosoft OfficeCustomer satisfactionMeeting facilitationRelationship buildingSelf-starter

Required

Bachelor's degree in Nursing or any allied health degree required

2- 5 years of clinical experience preferably in an ambulatory setting (clinic, ambulatory surgery center, urgent care)

2-5 years of experience in supporting any clinical application (Touchworks experience preferred)

Strong ability to use Microsoft Office core applications (Word, Excel, Powerpoint, Outlook, Teams)

Should have an inherent passion for technology, business processes, operational efficiency, automation, and other related concepts

Self-starter and with the ability to thrive in a new and unknown environment and or ever-shifting priorities

Possess effective skills in developing relationships with organizational leadership, business/clinical users, and other stakeholders in gathering support for any IT related projects and initiatives

Has an in-depth understanding of the importance of customer satisfaction in the successful execution of any project

Proven skills in effectively leading and facilitating meetings

Openness to learning new skills and willingness to undergo training that the direct supervisor will identify