Manulife · 1 month ago
Client Service Manager
Boston, Massachusetts
Full-time
Hybrid
Entry, Mid Level
$62K/yr - $103K/yr
2+ years expManulife is a leading international financial services provider, helping people make their decisions easier and lives better. The Client Service Manager will deliver high-level client service, respond to inquiries, and provide operations support while ensuring professional communication with clients and advisors.
FinanceFinancial ExchangesFinancial Services
Responsibilities
Deliver high level client service through reactive and proactive communication
Respond, within service standards, to all incoming inquiries from clients and advisors
Complete plan level administrative functions
Provide professional, high-quality service to internal and external customers
Provide operations support including resolving escalated customer complaints
Effectively utilize leadership skills to support and contribute to team goals
Leverage multiple administration systems to address inquiries
Set and meet client expectations for complex issue resolution and follow-up within an established, specified timeframe
Qualification
Required
2-4 year retirement product experience
Excellent verbal communication skills and effective listening skills
Ability to build positive relationships between customer/company
Strong attention to detail
Demonstrated commitment to continuous improvement and challenge of the status quo
Excellent organization and multi-tasking skills
In-depth knowledge of the business area, processes and services
401k Retirement product experience
Experience with Omni
ERISA/Plan design knowledge
Benefits
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time
Company
Manulife
Manulife is a leading international financial services group that helps people make their decisions easier and lives better.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.31B2025-12-02Post Ipo Debt· $1B
2024-06-11Post Ipo Debt· $363.5M
2023-03-07Post Ipo Debt· $1.2B
Leadership Team
Phil Witherington
President and CEO
Steve Finch
President and CEO, Manulife Asia
Recent News
2026-01-21
Company data provided by crunchbase