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Inovalon · 2 days ago

Sales Engineer

Tampa, FL

Full-time

Onsite

Mid, Senior Level

$83K/yr - $88K/yr

5+ years exp

Inovalon is a technology company focused on transforming the healthcare ecosystem through data-driven solutions. The Sales Engineer will serve as the primary technical resource for the sales team, driving the technology evaluation stage of the sales process and ensuring customer satisfaction throughout the sales cycle.

AnalyticsHealth CareInformation Technology

No H1B

Responsibilities

Establish and maintain strong relationships throughout the sales cycle, articulate technology and product positioning to both business and technical users, and identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process

Function as the SME (Subject Matter Expert) to support sales productivity and opportunity flow by securing the “technical close” in complex sales opportunities

Work in collaboration with the salesperson, proactively scope the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and Inovalon

Coordinate closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements

Act as the point person for all new hire Sales training, develop training materials, and provide training, coaching and professional development to sales team(s) in order to enhance their product knowledge, technical acumen, and technical sales skills

Participate on sales calls and guide clients and advise prospects on how to best deploy Inovalon’s products and services in their organizations

Assist in the troubleshooting of integration issues and implementation issues

Be knowledgeable about Inovalon’s products and services and best practices to help guide customers on how the organization’s services can address their business needs

Participate and help drive the appropriate product, sales, and procedural training/certification to acquire and maintain the knowledge necessary to be effective in the position

Work opportunities assigned to the sales team supported, prioritizing effort based on maximizing total sales impact, or as directed by the sales manager

As needed, work directly with Marketing on all designated product Webinars and related sales campaigns and tradeshows

Collaborate with Product Management and other key stakeholders on product launch, and all product releases to insure sales readiness

Test all product releases in the sales demo system prior to release and alert Sales and Product Management of any potential risks

For assigned products, develop and deliver sales messaging including vision prompters, ideal customer profile, buying committee map, cost versus benefit analysis and other sales tools

Train sales team on assigned products and other designated products on product and sales messaging, product features, and product functionality

Develop, implement and track all designated product demo certifications

In partnership with sales leadership, inspect calls and determine needed refresher courses, mini workshops, or other training formats (i.e. computer based training modules for Discover LMS)

Partner with the Customer Operation’s trainer to ensure that all Sales, Support, Implementation, Account Management, and Retention staff are appropriately trained to support the designated products

Respond effectively to RFPs/ RFIs

Attain quarterly and annual objectives assigned by management; and

Acquire and maintain strong product knowledge

Maintain compliance with Inovalon’s policies, procedures and mission statement

Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position

Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company

Qualification

Sales EngineeringHealthcare Revenue Cycle ManagementTechnical TrainingMicrosoft Office SuiteCustomer ServiceAnalytical SkillsCommunication SkillsOrganizational Skills