The Heritage Group ยท 2 hours ago
Talent Community - Information Technology Service Desk - The Heritage Group 2026
Indianapolis, IN
Full-time
Hybrid
Entry Level
2+ years expThe Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. They are seeking an IT ServiceDesk Analyst to provide enterprise-level assistance to end users both on-site and remotely, focusing on troubleshooting hardware and software issues as well as providing excellent customer service.
ConstructionEnergyInfrastructureRecyclingVenture Capital
Responsibilities
Supports end users via phone and remote support tools
Supports Microsoft O365 application issues
Supports Microsoft Windows 10 on HP Desktops / Laptops
Documents all work done through ServiceNow Ticketing platform
Supports wireless connectivity for laptops and mobile devices
Remote support using Bomgar Remote Desktop
Support remote connectivity via Cisco VPN client software
Effectively manages time to make sure calls are responded to in timely manner
Escalates calls to appropriate next tier support groups when necessary
Attention to detail in all aspects of handling customer calls
Participates in rotational after-hours support
Image computers and prepares them for the end user deployment as needed
Qualification
Required
Excellent verbal and written communication skills with a customer focus
Strong problem-solving skills and technical knowledge within M365 applications and remote support
At least 2+ years of work experience in a ServiceDesk or similar environment
Required High School or Equivalent
Required 2+ years of experience in IT support
Excellent verbal and written communication skills
Proven troubleshooting skills for both computer hardware and software
Ability to work in a self-sufficient and independent manner
Ability to handle multiple assignments including daily tasks and projects
Preferred
Knowledge of ServiceNow a plus
Knowledge of Bomgar Remote Support a plus
CompTIA certifications upon hire preferred
Microsoft Certifications upon hire preferred
Company
The Heritage Group
The Heritage Group specializes in energy, refining, chemicals, construction, environmental, and recycling sectors seeking opportunities.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Peterson
Senior Vice President - Strategy + M&A
Jeremy Forest
VP, Strategy + M&A
Recent News
globalventuring.com
2025-11-12
Inside INdiana Business
2025-04-26
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