Recreation Call Center Rep jobs in United States
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Senture, LLC ยท 4 days ago

Recreation Call Center Rep

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Senture, LLC provides premium customer care call support to various federal, state, and commercial accounts. The Recreation Call Center Rep will provide both inbound and outbound call support while ensuring exceptional customer service and following established protocols.

Call CenterData ManagementTechnical SupportTelecommunications

Responsibilities

Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
Document each customers inquiry information into a database
Verify customers information, making corrections and updates as needed
Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
Follow-up with callers as necessary
Use statistical contact center data to make improvements to performance
Outbound calling for surveying to obtain client specific information
Shift and Schedule adherence

Qualification

Customer service experienceEffective communication skillsMulti-tasking abilityComputer operation knowledgeBackground investigationDrug screenInternet speed test

Required

High School Diploma or GED
Prior call center or customer service experience highly desired
Effective verbal and written communication skills
Ability to multi-task
Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
Ability to sit for extended periods of time
Ability to successfully pass a background investigation and drug screen
Must successfully pass preemployment criteria testing and internet speed test
Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
Must be able to meet the minimum internet speed requirements for specific program
Hotspots, satellite and wireless internet service is NOT allowed for this role

Company

Senture, LLC

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Senture provides comprehensive contact center service support nationally.
dateFounded in 2003
location
London, Kentucky, USA
people-size1001-5000 employees
web-link
https://senture.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-12-28Acquired

Leadership Team

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Chris Deaton
President & CEO
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Company data provided by crunchbase