BestWay Rent To Own · 14 hours ago
IT Support Technician Specialist
Richardson, TX
Full-time
Onsite
Entry Level
$22/hr - $22/hr
1+ years expBestway Rent To Own is seeking an IT Support Technician Specialist to serve as the first point of contact for technical assistance across the organization. This role involves providing essential support for systems, network administration, and point-of-sale systems while ensuring smooth operations for both the Home Office and store locations.
ElectronicsFurnitureRental
Responsibilities
Serve as the primary contact for Tier 1 and other basic support requests via phone, email, and ticketing system
Troubleshoot and resolve basic issues related to:
Servers, workstations, laptops, and peripherals
Microsoft 365 applications (Outlook, Excel, Word, Teams, etc.)
User accounts, login issues, and password resets
Printers, scanners, and other office/store equipment
Working knowledge of Active Directory, DNS, and DHCP
Provide first-level support for network connectivity issues (wired/wireless/cellar) at stores and the home office
Assist in diagnosing internet outages, VPN issues, and basic switches, routers, modems, and problems
Escalate advanced network or systems issues to a higher Tiers or senior team members as needed
Troubleshoot POS hardware and software issues, including:
Terminal connectivity
PCs, servers, printers, barcode scanners, credit card terminals
Application errors and transaction support
Work with store teams to perform basic resets, updates, or configuration checks
Provide first-level support for phone systems outages or malfunctions
Troubleshoot VoIP phones and softphone applications for store and office users
Assist with voicemail, call-flow, and extension configuration issues as directed
Install, configure, and maintain approved applications, especially Microsoft 365 products
Perform software updates and assist with patching activities
Document procedures and maintain accurate technical notes
Log all support incidents in the ticketing system with accurate details and follow-through
Escalate unresolved issues according to defined procedures
Maintain technical documentation, FAQs, and user guides to improve support efficiency
Assist with onboarding/offboarding tasks such as device setup and account provisioning
Qualification
Required
1–2 years of IT support or help desk experience, preferably in a retail environment
Basic understanding of Windows operating systems
Basic understanding of Microsoft 365 suite
Basic understanding of LAN/WAN concepts
Basic understanding of VoIP phone systems (e.g., RingCentral)
Basic understanding of POS hardware/software (Any POS)
Strong customer service and communication skills
Ability to multitask and prioritize effectively
The willingness to learn new technologies and processes
High school or equivalent (Required)
IT support: 1 year (Required)
LAN: 1 year (Required)
POS: 1 year (Required)
Help desk: 1 year (Required)
Customer service: 1 year (Required)
Driver's License (Required)
Ability to Commute: Richardson, TX 75082 (Required)
Preferred
Experience supporting multi-location retail operations
Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, RDP)
Knowledge of ticketing systems (Spiceworks, Zendesk, ServiceNow, Freshservice, etc.)
CompTIA A+ or equivalent certification
POS hardware/software (RTO - POS)
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
BestWay Rent To Own
BestWay Rent To Own engages in the rental-purchase industry.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase