Apply on Employer Site

Surgical Information Systems · 4 days ago

Director, Process Excellence

United States

Full-time

Remote

Director/Executive

7+ years exp

Surgical Information Systems (SIS) has been empowering surgical providers for over 29 years by delivering innovative software and services. The Director of Process Excellence will lead the Quality Assurance and Training functions for the Revenue Cycle Services Team, ensuring efficient and compliant delivery of operations while driving continuous improvement across workflows.

Health CareHospitalSoftware

No H1B

Responsibilities

Design, implement, and maintain a robust QA framework aligned to RCS workflows (Intake, Billing, Payment Posting, AR)

Oversee audits to evaluate accuracy, compliance, and workflow adherence across all revenue cycle areas

Develop audit scoring tools, audit calendars, benchmarks, and reporting dashboards for internal stakeholders

Review documentation quality, encounter integrity, compliance, and AR follow-up standards

Identify trends, root causes, and performance gaps; recommend and drive corrective and preventive actions

Oversee role-specific training programs for all revenue cycle functions, including new hire onboarding and cross-training

Maintain SOPs, workflow guides, competency tests, and training modules tailored to AR follow-up guidelines, claim submission processes, payer rules, and denial management

Collaborate with subject matter experts to ensure training content reflects regulatory requirements, payer updates, and SIS system enhancements

Measure training effectiveness by evaluating learner performance and post-training quality outcomes

Lead quality-driven process optimization for claim scrubbing, charge capture, coding workflows, billing cycles, and follow-up strategies

Evaluate workflow bottlenecks and quality-rework drivers; develop sustainable solutions with operations leadership

Partner with Product and Technology teams to identify system enhancements (e.g., automation, validation rules)

Oversee root cause analyses for recurring denials, coding inaccuracies, and billing defects

Directly supervise the QA Manager and Learning & Development Manager, and their respective teams across U.S. and India

Build a culture of accuracy, compliance, continuous improvement, and people-first leadership aligned to SIS values

Present audit findings, training outcomes, and quality trends to RCS executives and cross-functional partners

Serve as a strategic advisor on quality risks, readiness for new service lines, and operational scalability

Qualification

Healthcare revenue cycle operationsQuality Assurance leadershipTraining program designAnalytical skillsProcess excellenceProfessional certificationsLMS toolsWorkflow automation solutionsCollaboration skillsCommunication skillsOrganizational skillsLeadership skills