Chat Support Specialist- Cardiac Rehab jobs in United States
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Recora · 1 day ago

Chat Support Specialist- Cardiac Rehab

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Recora Health is seeking a compassionate, detail-oriented Chat Support Specialist to support patients enrolled in their virtual cardiac rehabilitation program. This role involves responding to patient inquiries via chat, assisting with scheduling, and providing technical support while ensuring a positive patient experience.

Health CareHospital

Responsibilities

Respond to inbound patient chats in a timely, professional, and empathetic manner
Assist patients with:
Canceling or rescheduling sessions
General program questions
Navigation within the virtual CR platform
Provide clear explanations of program expectations, session types, and next steps
Support patients with appointment changes in alignment with program guidelines
Identify sessions that require coverage or escalation and route appropriately
Ensure patient requests are accurately documented and reflected in the patient’s profile
Guide patients through:
How to join sessions
Understanding different session formats (1:1, group exercise, education, hybrid)
Where to find schedules, reminders, and resources
Reinforce the value and structure of cardiac rehabilitation when appropriate
Identify concerns that require escalation (clinical concerns, repeated cancellations, dissatisfaction)
Route issues to the appropriate internal teams (Care Team, PXC, Clinical Manager)
Document interactions clearly for continuity of care
Accurately document chat interactions in required systems
Follow established workflows, SOPs, and compliance requirements
Maintain patient confidentiality and HIPAA compliance at all times

Qualification

Customer supportHealthcare supportWritten communicationAttention to detailBilingual

Required

1+ year experience in customer support, healthcare support, or patient-facing roles
Strong written communication skills with the ability to convey empathy and clarity
Comfort working in fast-paced, multi-chat environments
Strong attention to detail and follow-through
Ability to work independently in a virtual setting

Preferred

Experience in healthcare, telehealth, or clinical support environments
Familiarity with scheduling systems or EMRs
Experience supporting older adult populations
Bilingual (preferred but not required)

Company

Recora

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Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of virtual care.
dateFounded in 2020
location
New York, New York, USA
people-size11-50 employees
web-link
https://recorahealth.com

Funding

Current Stage
Early Stage
Total Funding
$22.4M
Key Investors
SignalFire2048 Ventures
2022-03-21Series A· $20M
2021-08-17Seed
2020-08-20Seed· $2.4M

Leadership Team

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Abhishek Chandra
CEO
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Ed Wu, MD
Co-Founder, COO & Chief Medical Officer
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Recent News

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2022-03-22
GlobeNewswire News Room
Recora Announces $20M in Series A Funding and Unveils Cardiac Recovery Program for Health Systems, Medical Groups and Health Plans
2022-03-22
Recora, Inc.
Recora Announces $20M in Series A Funding and Unveils Cardiac Recovery Program for Health Systems, Medical Groups, and Health Plans
2022-03-22
Company data provided by crunchbase