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HealthLink Dimensions · 3 hours ago

Software Support Engineer

Atlanta, GA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

HealthLink Dimensions is a data-first healthcare technology company supporting the nation's largest pharmaceutical manufacturers, hospitals, health plans, and marketing agencies. They are seeking a skilled Software Support Engineer who will be the first point of contact for any production support issues, responsible for troubleshooting customer issues and providing resolutions.

Health CareInformation TechnologyMarketing

H1B Sponsor Likely

Responsibilities

Serve as the first point of contact for inbound customer communications

Possess excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and effectively, and know when to rely on internal resources for assistance

Troubleshoot production issues, provide resolutions, and help fix defects

Meet established response expectations and ensure an exceptional customer experience

Have database experience and be proficient in understanding and writing SQL queries

Experience with Jira, Confluence, and Jira Service Management

Strong written and verbal communication skills

Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs

Work with other software engineers both onsite and offshore

Preferred experience in cloud environments like Amazon Web Services or Microsoft Azure

Qualification

SQLRDBMSJiraConfluenceCloud environmentsHTMLCSSProblem-solvingCommunication skills

Required

2+ years of experience and demonstrated knowledge of SQL, log analysis, HTML, and CSS

2+ years in remote/telephone customer-facing service and support

Must have SQL knowledge and experience with RDBMS like MSSQL, Oracle, or MySQL

Self-starter with the ability to work independently

Experience in creating and managing customer communication and tickets

Ability to effectively communicate both orally and in writing with all levels of internal and external professionals, especially those with a non-technical background

Bachelor's degree in computer science or equivalent

Possess excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and effectively, and know when to rely on internal resources for assistance

Troubleshoot production issues, provide resolutions, and help fix defects

Meet established response expectations and ensure an exceptional customer experience

Have database experience and be proficient in understanding and writing SQL queries

Experience with Jira, Confluence, and Jira Service Management

Strong written and verbal communication skills

Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs

Work with other software engineers both onsite and offshore

Preferred

Preferred experience in cloud environments like Amazon Web Services or Microsoft Azure

Benefits

Hybrid Position – In office on Tuesdays and Thursdays

Growth Opportunities - We promote career growth including promoting from within whenever possible

Comprehensive medical, dental, vision, and life benefits

Employer Contributions to Health Savings Accounts (HSA)

401(k) with a 4% Company Match

Employee Referral Program

Paid Time Off Policy including time off for philanthropic work

Company

HealthLink Dimensions

HealthLink Dimensions offers flexible data solutions that facilitate multi-channel marketing and communications.

Founded in 1998

Atlanta, Georgia, USA

51-200 employees

http://www.healthlinkdimensions.com

H1B Sponsorship

HealthLink Dimensions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2021 (1)