Bonita Springs-Estero REALTORS® · 5 days ago
Director of Member Engagement (Bilingual)
Bonita Springs, FL
Full-time
Onsite
Director/ExecutiveBonita Springs-Estero REALTORS® is a respected local trade organization supporting real estate professionals in Southwest Florida. They are seeking a bilingual Director of Member Engagement who will be the primary contact for member inquiries, focusing on retention, engagement, and member satisfaction.
AssociationInformation ServicesProfessional ServicesReal Estate
Responsibilities
Serve as the primary point of contact for member inquiries via phone, email, ticketing system, and in person
Deliver prompt, professional, and friendly responses while maintaining a calm, solutions-focused demeanor
Build trusted, long-term relationships with members through consistent, high-quality interactions
Support member onboarding, engagement, and retention initiatives
Assist with Multiple Listing Service (MLS) support and member questions
Learn and support new technology platforms and association systems
Maintain accurate member records and communications
Collaborate with staff on education, events, and engagement efforts as needed
Assist with marketing and social media initiatives as needed
Take ownership of processes and proactively identify improvements to the member experience
Participate in cross-training opportunities to support team operations and technology needs
Qualification
Required
Fluent in reading and writing Spanish (required)
Warm, friendly, and professional communication style
Demonstrated patience and the ability to remain engaged and positive in a high-volume, member-facing role
Strong relationship-building skills with a service mindset
Ability to manage competing priorities while maintaining attention to detail
Self-starter who takes ownership and follows tasks through to completion
Reliable, dependable, and consistent in performance and attendance
Comfortable working independently while supporting a collaborative team culture
Preferred
Proficiency in Microsoft Outlook, Excel, Word, and basic computer applications
Comfortable learning new systems, tools, and workflows
Marketing and social media experience is a plus
Familiarity with MLS systems is a plus
Knowledge of real estate associations, including local, state, and national structures, is a plus
Experience with GrowthZone Association Management Software is a plus
Basic coding knowledge (HTML, CSS, or similar) and WordPress is a plus and welcomed as part of our cross-training approach
Benefits
Insurance benefits
401(k) plan with match
Professional development and cross-training opportunities
Paid holidays
Company
Bonita Springs-Estero REALTORS®
The Bonita Springs-Estero REALTORS®, Inc. is a local trade organization of almost 1100 REALTOR® and more than 150 Affiliated industry members.
Founded in 1966
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase