BVA Bear's IT Solutions · 7 hours ago
User Experience (UX) Lead - SAP BRIM
Boiling Springs, PA 17007
Full-time
Hybrid
Senior Level
5+ years expBVA Bears IT Solutions is seeking an SAP BRIM - User Experience (UX) Lead to work in the Middletown, PA area. The role focuses on defining and delivering the end-to-end user experience for SAP Billing and Revenue Innovation Management solutions while collaborating with various stakeholders to design intuitive applications and ensure compliance with standards.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Lead UX strategy and discovery for SAP BRIM (SOM, CI, CC) processes; map personas, journeys, and task flows for billing, invoicing, dispute handling, and payment experiences
Design and document SAP Fiori apps and configurations to support accountants, billing analysts, and customer service roles; recommend Fiori usage to simplify day-to-day tasks
Establish and maintain a design system (components, patterns, accessibility rules) aligned to SAP Fiori design guidelines and organizational standards
Create wireframes, interactive prototypes, and high-fidelity mockups; author UX specifications and acceptance criteria in Azure DevOps (ADO)
Conduct usability testing and heuristic evaluations; synthesize findings, KPIs, and recommendations; iterate designs based on SIT/UAT feedback
Collaborate on end-to-end process design to minimize customization, leveraging SAP best practices and standard features
Partner with integration teams to ensure seamless UX across CRM, payment gateways (tokenization, real-time payments), and mediation/usage capture; design for error handling and disputes
Define accessibility standards (e.g., WCAG) and ensure Fiori applications meet compliance requirements; document controls related to PCI DSS and SOC1/SOC2
Contribute to training materials and change management communications; provide UX walkthroughs and support enablement for end users
Track UX metrics (task success, efficiency, satisfaction) and report trends; recommend improvements for release readiness
Maintain audit-ready UX documentation, including design decisions, usability results, and configuration notes; publish in approved repositories (e.g., ServiceNow, SharePoint)
Qualification
Required
Bachelor's degree in Human-Computer Interaction (HCI), Design, Information Systems, or related field
5+ years of UX/UI experience with enterprise systems; 2+ years working with SAP or comparable ERP platforms
Hands-on experience designing for SAP Fiori and familiarity with SAP BRIM processes (SOM, CI, CC)
Proficiency with design and prototyping tools (e.g., Figma, Adobe XD), and documentation tools (Word, PowerPoint, Visio)
Experience capturing requirements and user stories, writing UX specs, and managing work in Azure DevOps or JIRA
This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment
Preferred
Knowledge of payment gateway integrations, tokenization, and secure payment flow designs; awareness of PCI DSS controls and SOC1/SOC2 considerations
Familiarity with SAP BTP, event-driven architecture, and API management from a UX perspective (error states, resiliency, observability)
Experience supporting usability aspects of data migration/cutover (e.g., delta loads), reconciliation, and dispute workflows
Background in Hybrid Agile methodologies; ability to run design sprints and support continuous delivery
Portfolio demonstrating enterprise UX deliverables and measurable outcomes; SAP-related certifications are a plus
Benefits
Health insurance
Company
BVA Bear's IT Solutions
At BVA Bear’s IT Solutions, we embrace hard work, engage deeply with our customers, and meticulously attend to every detail.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase