Atticus, LLC · 1 week ago
Account Specialist, Customer Excellence
Cary, NC
Full-time
Onsite
Mid Level
3+ years expAtticus, LLC is a demand-driven manufacturer of chemistries focused on enhancing daily life. The Account Specialist, Customer Excellence will manage customer relationships through order management and operational excellence, ensuring a best-in-class experience for all customers.
AgricultureChemicalSupply Chain Management
No H1B
Hiring Manager
Carolyn Ulrich
Responsibilities
Develop and maintain strong internal and external customer relationships through constant interaction with key contacts and assessment of customer requirements
Ensure that the order process is executed accurately with timely acknowledgment of order receipt and entry into the ERP system, analysis of available-to-promise via current inventory or production metrics, expedited order delivery management, real-time order shipment tracking and status communications, and timely customer invoicing
Facilitate issue resolution and contingency planning with Inventory Planning teams when there is an anticipated product shortage or change in customer product requirements
Proactively coordinate logistics with public warehouses and manufacturing sites which includes coordinating daily shipping needs with logistics provider and managing bill of ladings and shipment releases
Effectively implement pricing and programs to ensure accurate execution of transactions and proper communication with our customers
Ensure compliance to all audit demands including adherence to state regulatory label requirements and adherence to master data integrity
Deliver prompt resolution for all customer issues by working with appropriate departments to identify root cause and implementation of corrective and preventative actions including inventory reconciliations, processing of returns and adjustments
Actively participate in efforts with commercial, operations, and finance by continually providing customer feedback to enable Atticus to meet both the customer’s and business’ needs
Qualification
Required
Bachelor's Degree or minimum of 3 years of experience with order management and customer account support required
Strong analytical ability and communication skills
Excellent organization, project management, time management and prioritization skills
Proficiency with Microsoft Office products and ERP systems
Must be eligible to work in the U.S. without sponsorship
Preferred
Supply chain background preferred
Company
Atticus, LLC
While the chemistry isn't unique, the Atticus experience is.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Randy Canady
Founder & CEO
Recent News
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